Barry, Wales, United Kingdom
An enthusiastic and professional worker, who enjoys being part of, as well as leading, a successful and productive team. Quick to grasp new ideas and concepts also develop innovative and creative solutions to problems. Able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines, even under significant pressure, possesses a strong ability to perform effectively.
Ensure a healthy and safe environment for your store colleagues and customers. Work with your management team to understand daily store development priorities Assist in communicating and actioning customer priorities to the store team. Provide guidance and support to store colleagues to enable them to deliver Help, guide and assist new and existing store colleagues in store training and development activities. Keep up-to-date on store ways of working, standards and compliance. Help, guide and assist store colleagues to deliver excellent store and compliance standards Guide and assist store colleagues to ensure we deliver our store promotions. Provide suggestions and ideas to maximise store space to promote our products Help, guide and assist store colleagues to deliver our merchandising standards
Creating a welcoming atmosphere for customers while provide outstanding customer service. Till management including banking. Leading by example and support and motivate team members as well as ensure adherence to health and safety and security in store. Contribute towards the achievement of KPIs such as sales, salaries and stock loss targets
Working with co-directors, constantly improving the business in any and every way possible, within the financial restraints of the business. Assisting with Audits and stocktakes, investigating shortfalls & losses, working with Managers to improve performance. Monitoring Financial performance and other KPI’s to ensure that store managers are maximising profitability through best use of all resources. Overseeing staff recruitment, training, retention and discipline issues to develop strong teams. Coaching & mentoring managers to become strong, focussed leaders. Assisting in building financial performance & growth by improving customer service, housekeeping standards, and skills within the workplace. Previous roles before promotion at the above company were Retail Assistant, Assistant Manager, Store Manager, Area Manager and then Operations Director. I was unfortunately made redundant in October 2020 due to financial difficulties within the company due to Covid 19.
Liasing with other energy companies over the supply of property to resolve any problems quickly and efficiently for the best outcome of the customer. Supporting the offshore team with queries and training offshore agents when onshore, as well as producing reports on offshore workloads. Taking calls from customer on billing queries, direct debits, payments on accounts, refunds and general enquires. Implementing an administration and billing system to over 300 staff with many different skill sets and supporting them after training was completed. Managing a team of 15 staff and on a daily basis checking their productivity, completing 121’s, taking team meetings, timekeeping, overtime and dealing with sickness and disciplinaries. Quality checking the whole department, and supporting staff with coaching and feedback, while producing management reports.