Round Rock, Texas, United States
Team-oriented attentive to details, with over three years of natural and learned Live Streaming experience with certification from Google in project management seeking a customer and team-facing position preferably as a live stream technician. Working on developing fluency in the Spanish language.
Volunteer - Setting up and monitoring weekly livestream(OBS and Wirecast) - Preparing and creating training materials for new team members - Troubleshooting and resolving complex issues with livestreams including encoding and copyright issues - Monthly meetings with media director to ensure streaming is meeting quality control standards
Communicated with partner and internal teams to further streamline and simplify workflows surrounding partner onboarding, issue escalation, and several other processes. Created standard operating procedures and training programs for live event coverage encompassing error reporting, triaging, troubleshooting, encoding standards, and production partner onboarding procedures. Assisted in the design of a knowledge database that is currently used to ensure quality across all workflows, provide documentation for troubleshooting, and hold all information regarding the Broadcast Operations project. Oversaw the live stream distribution for over 600 premium partners including, The Grammys, NBA, COPA, for over 138 million viewers on the Facebook and Instagram platforms. Coordinated with production teams in pre-production meetings to ensure they had a quality stream set up, followed best practices for Facebook’s infrastructure, and addressed any stream concerns. Collaborated with Facebook’s product and engineering teams to create and improve tools used in live stream monitoring, increase stream reliability, and provide process automation leading to a 400+% increase in live stream monitoring efficiency, and over 100% increase in stream stability on the client’s web, mobile, and OTT platforms. Provided real time support for live streams through creating incident reports and reaching out to engineers that provided mitigation of active issues and assisted in the root cause analysis process