Hoboken, New Jersey, United States
Strategic operations and client success professional with experience managing multimillion-dollar service lines and supporting enterprise legal and corporate clients. Proven ability to drive revenue growth, optimize operational efficiency, and manage high-volume project delivery while partnering with senior stakeholders. Experienced with SaaS platforms including Salesforce, NetSuite, and DealCloud.
Drive significant growth and operational efficiency across translation and transcription services, delivering 94% and 44% year-over-year revenue increases while leading business units generating $2M+ in annual revenue. Managed 1,200+ projects annually end-to-end, serving as the primary liaison for AM Law 200 firms and Fortune 500 clients, and authored successful strategic proposals exceeding $100K. Reduced operational costs by up to 24% through vendor analysis and negotiation, while overseeing key operational systems including NetSuite workflows, vendor/client support queues, and internal Confluence SOP documentation. Regularly developed monthly financial performance reporting for C-Suite leadership, supported post-acquisition integration and workflow standardization, and managed and mentored a team of two direct reports to ensure high-quality delivery and operational continuity.
Run point on over 1,100 independent projects for 500+ legal and corporate clients Generated $2.8 million in revenue from 2019 to 2021. These business units saw an overall growth of 52% in my first year Work directly with CEO, COO and Rates department to adjust pricing as needed on an annual basis to meet current market climate and reach company RARE goals Provide monthly reports of these business units to our CRO to open communication between Operations and Sales and drive new business strategy based off my recommendations Serve as point person between our vendors and TSG and ensure all high level problems are escalated accordingly through proper channels