Doncaster, England, United Kingdom
I'm a commercially driven Customer Success leader with deep expertise in SaaS—specifically within the CRM space. Over the past six years, I’ve managed a large book of corporate clients, built strong relationships, and consistently exceeded retention, expansion, and customer satisfaction targets. My approach is grounded in strategic alignment with revenue goals and long-term customer value. Having partnered with clients across sectors—including FinTech, Real Estate, the Motor Industry, and Health sector, I bring a broad perspective on business challenges and CRM requirements. This cross-industry exposure has sharpened my ability to craft scalable customer strategies that adapt to complex and evolving needs. As a Head of Customer Success, I focus on team enablement, strategic customer partnerships, and operational excellence. I empower my teams to deliver measurable impact through tailored success planning, strong relationship management, and meaningful insights that help customers fully realise the value of their CRM investment. Outside of my day-to-day work, I have an entrepreneurial mindset and a strong focus on constant personal development, particularly in the web and AI space. This dedication enables me to stay at the forefront of technological advances and bring fresh, forward-thinking perspectives into my daily work and strategic input.
As the Head of Customer Success at Intreface, I have had the privilege of leading and shaping the customer strategies that drive success, satisfaction, and growth for our valued clients. With 4 years of dedicated experience in this role, I have overseen the evolution of our customer success department, transforming it, so that it consistently delivers outstanding results.
As a Technical Project Manager, I have been involved in large projects from the initial consultation stage through to project completion. I worked closely with our sales team to accurately scope technical requirements, ensuring that client needs were translated into a clear and actionable Statements of Work. This alignment between sales and project execution set a strong foundation for successful project outcomes.
My journey as the Support Manager has been marked by a relentless commitment to delivering top-tier support services that not only address customer inquiries but also proactively enhance their overall experience. I had the privilege of guiding a team of dedicated support professionals, nurturing their skills, and fostering a culture of excellence that has directly translated into improved customer satisfaction scores and more efficient support operations.
Specialising in WordPress & WooCommerce Design / Development.
Generating new online business, day-to-day website management, analysing traffic patterns, creating optimisation campaigns, website design and development for product resellers using Magento and creating online and offline marketing campaigns to further the business.
New business startup. Created a professional online and offline brand, website design and development for UK, Irish and French focused websites, SEO, email campaign generation using Mail Chimp and sales focused lead generation.