Surprise, Arizona, United States
Product-focused professional with 5 years of experience in software product design and business analysis, specializing in turning complex requirements into intuitive, user-focused solutions. At RevSpring, I’ve worked across software configuration and development to bridge the gap between business needs and technical implementation. My work combines product management, product design, and prototyping, using tools like Figma, Adobe Creative Suite, and SQL to bring ideas from concept to practical solutions. I enjoy collaborating with cross-functional teams, improving user experiences, and helping shape products that deliver real business value. Currently looking to grow into a senior product or product owner role, where I can contribute more directly to product strategy, vision, and execution.
Assisted implementation and support staff with company software applications. Collaborated with developers to ensure product designs met customer needs. Collaborated with QA teams to ensure the system and product designs functioned as expected. Ensured development projects met customer business requirements and goals, fulfilled end-user requirements, and provided benefit to all entities involved. Created and maintained technical documentation surrounding product design and function. Identified and resolved systems issues. Analyzed existing application effectiveness and efficiency to then develop strategies for improving or leveraging these systems. Contribute to the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the enterprise. Assist in the researching and making of recommendations for new software products and services in support of procurement and development efforts. Facilitated communication between customers and technical teams. Built relationships with internal customers to ensure successful project outcomes. Managed product backlogs, prioritized development tasks, and tracked progress.
Learned and mastered company software applications. Configured and maintained customer payment processing portals. Created and maintained technical documentation for customer configurations. Troubleshot application and system issues to restore normal functioning. Supported customers to ensure the system accurately met the requirements of clients and their end-users.