Cumming, Georgia, United States
Performance-driven Project/Program Manager who motivates resources to delivery scope on-time with high client satisfaction. Experienced in leading and mentoring teams of up to 8 Project Managers located globally to deliver scope of work. Strong experience in both infrastructure environments and applications development. Maintains a successful record of planning, developing, and delivering information technology (IT) program and project-based solutions across several industries. Recommends and develops process improvement initiatives to improve speed to market, repeatability and consistency. Manages resource work levels and adherence to best practices. Leads client governance process. Assists in preparing technology roadmap presentations. Leads PMO project proposal reviews and approval processes, e.g. green team and red team reviews, to ensure scope, budget and schedule are aligned to contract. Drives work sessions with technical subject matter experts to create work breakdown structure (WBS) for MS Project planning and performance of project related work. Experience as a member of the operational transition team PMO for State of Georgia. Experienced with configuration management responsibilities as CM specialist within a CMMI level 3 certified organization. Regularly facilitated weekly client facing meetings to report program status and progress, managed risks/issues and action items. In a program management role, responsible for the oversight of an average of 35 active projects at any given time. Worked with 3rd party vendors in support of project work efforts. Oversight of all change management and SLA activities related to project and program work. Areas of expertise: IT management, program/project management, continuous process improvement, service provider transitions, client relationships, configuration management, requirements gathering, MS Project scheduling, risk/issue management, team leadership, performance evaluations, and mentoring
Services support for The State of Georgia (GTA) o Manage multiple project teams on day-to-day basis and track progress o Responsible for managing risks, issues, blockers and action items for all work streams o Collaborate with the client during governance and status meetings to report progress and mitigate risk o Provide recommendations on process improvements
Responsible for serving as a Project/Program Manager for assigned Pinnacle client accounts. Service Management Program Manager – Unisys for The State of Georgia (2018 - Present) o Engaged as a member of the core transition team. Manage multiple work streams in the preparation for assumption of service from the incumbent infrastructure service provider. Perform program and project management activities for the following work streams: Service Management • Service Design • Service Management Manuals (Process Integration) • Oversight of Service Now set-up and integration with Remedy (B2B). Service Performance, Reporting and Invoicing Asset Management and Discovery Capacity Management Event Management and Monitoring Virtual Server and Cloud Provisioning (Cloud Broker Services) Organize training for Transition and Steady State resources
Project/Program Management, consulting
Project Management