Albany, New York, United States
DevOps and Infrastructure as Code champion with a track record of laying the foundation to modernize and migrate systems to meet cloud computing needs.
Infrastructure as Code (IAC) Terraform SME as well as CloudOps and CI/CD support. Created custom Terraform Modules in GitHub to migrate services from a monolithic repository to true micro-services. Designed GitHub Actions and Workflows to enable Terraform automation through GitHub and Octopus Deploy. Supported our developer’s CI/CD release pipeline leveraging GitHub and Octopus Deploy. Daily troubleshooting of cloud resources in AWS.
Returned to Ubersmith in a DevOps/Customer Support escalation capacity. Acted in support of our Director of Operations for containerized deployment, testing, and troubleshooting. Assisted in identifying revenue opportunities for our new Managed Services solution. Acted as an escaltion point for our customer support team.
Managing both cloud and local infrastructure to support our product CI/CD process. Designed reports and alarms via Grafana and InfluxDB for cloud resources and customer edge devices. Kubernetes and AWS management to aid our development team in keeping a weekly revision schedule. Wrote ansible playbooks for the onboarding of new developers to ensure a standardized suite of developer tools.
Part of a team dedicated to enhancing the end-user experience of our business management software. Supported customers and troubleshot issues resulting in zero support-related customer churn. Performed client installations and upgrades using a mix of Ansible, Docker, and Linux system tools. Docker container management and configuration changes to address system conflicts, container health, and versioning. Bug reporting, regression testing, and QA of features and bug fixes prior to live releases.
Member of a team responsible for storage, backups, and business continuity. Backup management and remediation for 3 sites comprising 650TB of SOX and PII data via CommVault. Implemented LiveSync within CommVault to reduce our environment-wide Recovery Time Objective (RTO) from 72 to 12 hours. Participated in annual disaster recovery validation. Managed storage systems weighing capacity, cost, and performance needs.