Bogota, D.C., Capital District, Colombia
I'm a certified bilingual Virtual Assistant based in Colombia, specializing in real estate operations and marketing support for U.S.-based clients. Trained across three specializations — Executive Support, Real Estate, and Marketing — I bring a structured, detail-oriented approach to every task, with a strong background in customer service and remote team collaboration. Currently, I provide dedicated VA support to a licensed Realtor in the Maryland market, handling day-to-day operations that keep her business running smoothly — from MLS research and transaction coordination to client communication and social media content. Real Estate Operations I work daily with Bright MLS to run targeted property searches, analyze listings, and identify investment opportunities such as fixer-uppers and as-is properties. I support transaction coordination using Zipform Plus, ensuring documents are organized, deadlines are tracked, and nothing falls through the cracks. For market intelligence and property research, I rely on Zillow and RPR (Realtors Property Resource) to pull accurate, up-to-date data that helps agents make informed decisions and serve their clients better. Client Communication & Outreach Being fully bilingual in English and Spanish gives me a real edge when it comes to client outreach. I draft professional emails, follow-up messages, and intro communications tailored to each client's voice and audience — whether that's a first-time homebuyer, an investor, or a Spanish-speaking prospect. All correspondence is managed through Gmail with a focus on clarity, professionalism, and prompt response times. Marketing & Social Media I create content for listings and personal branding across social media platforms, including price reduction announcements, new listing posts, and engagement-driven copy. I manage email marketing campaigns through MailChimp, building and scheduling newsletters that keep clients and leads informed and engaged. Administrative & Executive Support I handle scheduling and calendar coordination via Google Calendar, keeping appointments, deadlines, and follow-ups organized. I build branded documents, meeting minutes, reports, and SOPs using Google Workspace and Microsoft Office, always aligned with each client's visual identity and tone. Tools I work with: Bright MLS · Zipform Plus · Zillow · RPR · MailChimp · Google Calendar · Gmail · Google Workspace · Microsoft Office · Canva · CapCut
I provide remote administrative and marketing support to real estate professionals in the U.S. market, with a focus on transaction coordination, client outreach, and social media content. What I do: MLS property research and listing analysis using Bright MLS Transaction coordination and document management via Zipform Plus Client communication in English and Spanish Social media content creation for listings and personal branding Email marketing campaigns through MailChimp Calendar and schedule management via Google Calendar & Gmail Market research using Zillow and RPR CRM management and lead tracking
Strategic Launch Support: Executed the Disney+ LATAM launch as a Bilingual Representative, delivering world-class "white-glove" service based on Disney’s global excellence standards. Rapid Technical Progression: Earned two internal promotions to Tier 2 (T2) and Tier 3 (T3) support levels due to consistent high performance and advanced technical troubleshooting. VIP & High-Profile Management: Directed specialized support for VIP customers during the Star+ LATAM launch, ensuring high-stakes issue resolution and customer retention. Incident & Technical Resolution: Managed end-to-end incident reporting and implemented critical fixes using Salesforce and Slack to optimize the user experience. Operational Leadership: Currently overseeing customer service operations as a Manager, focusing on strategic solutions and team excellence to drive user satisfaction.
Assisted passengers traveling on international flights, ensuring seamless experiences. Reviewed and verified necessary documentation specific to the destination country. Coordinated with immigration authorities from various countries to confirm passenger migration status. Provided top-tier assistance to customers in VIP lounges, both international and domestic. Conducted rigorous verification of international migration and travel documents to ensure full compliance with destination regulations. Coordinated directly with immigration authorities to facilitate the smooth and compliant transit of passengers. Provided high-level administrative assistance and service in international and national VIP lounges.