Portugal
Cybersecurity professional with nearly 19 years of experience across enterprise security, infrastructure, incident response, technical consulting, customer success, security validation, and automation. I apply artificial intelligence, scripting, automation, and orchestration to solve cybersecurity problems, accelerate investigations, reduce repetitive work, improve analysis, and create practical solutions for security teams. My experience covers threat detection, incident response, exposure management, network and endpoint security, security-control validation, cloud and infrastructure security, technical advisory, and enterprise customer environments. At Picus Security, I support technical discovery, demonstrations, proofs of concept, integrations, deployment planning, and security-validation initiatives across European and LATAM markets. Previously, I spent more than eleven years with FireEye and Trellix supporting strategic enterprise customers, complex investigations, escalations, automation, platform optimisation, and technical training. I combine broad cybersecurity experience with an engineering mindset and a strong interest in applying AI to improve security operations, decision-making, and problem resolution.
Lead technical discovery, demonstrations, proof-of-concept engagements, and solution design for enterprise customers across Europe and LATAM. Translate customer security requirements into practical deployment, integration, and validation strategies. Advise organisations on exposure management, security-control validation, attack-path analysis, detection engineering, and risk reduction. Work across Sales, Product, Engineering, Support, and Customer Success to remove technical blockers and improve customer outcomes. Apply AI, automation, and scripting to accelerate analysis, solve technical problems, and develop repeatable cybersecurity solutions.
Managed enterprise cybersecurity engagements across European and LATAM markets, covering onboarding, adoption, technical enablement, and value realisation. Built success plans aligned with customer security priorities, platform usage, and measurable operational outcomes. Led business reviews, health assessments, technical workshops, and remediation-planning sessions. Coordinated cross-functional teams to resolve deployment and adoption challenges. Developed reusable playbooks and customer-success practices for complex enterprise environments.
Acted as the primary technical advisor for strategic enterprise customers over more than 11 years. Led complex investigations, critical escalations, platform optimisation, integrations, and security-operational improvements. Advised security teams on threat detection, incident response, automation, orchestration, and product architecture. Delivered health checks, operational reviews, QBRs, technical training, and executive-facing recommendations. Developed automation and troubleshooting solutions using Python, PowerShell, Bash, APIs, and orchestration technologies. Mentored engineers and contributed reusable technical guidance, processes, and best practices.
Served as the designated technical advisor for strategic enterprise accounts across the FireEye and Trellix security portfolio. Managed complex customer environments, technical escalations, product adoption, integrations, optimization, and lifecycle planning. Built long-term relationships with security leaders, SOC teams, infrastructure teams, and technical stakeholders. Led operational reviews, platform health checks, quarterly business reviews, and remediation-planning sessions. Advised customers on security architecture, threat detection, incident response, network security, automation, and orchestration. Coordinated with Product, Engineering, Support, and account teams to resolve high-impact technical and operational issues. Delivered technical workshops, customer training, knowledge-transfer sessions, and executive-facing recommendations. Created scripts, troubleshooting workflows, and reusable technical guidance to improve efficiency and consistency. Mentored engineers and supported the development of internal processes and technical best practices.
Diagnosed and resolved complex security incidents involving FireEye network, email, endpoint, and malware-analysis technologies. Investigated advanced threats, zero-day activity, malicious files, suspicious traffic, and security-control behaviour. Performed packet analysis and protocol-level troubleshooting across TCP/IP, DNS, LDAP, HTTP, SMTP, and related technologies. Analyzed malware using static and dynamic techniques to understand behavior, indicators, and potential impact. Troubleshot integrations involving firewalls, routers, switches, VPNs, IDS/IPS, Windows, Linux, and Unix systems. Reproduced complex technical issues, identified root causes, and delivered practical remediation guidance. Managed technical escalations and collaborated with Engineering to resolve product defects and complex customer problems. Maintained a high level of customer satisfaction through clear communication, structured troubleshooting, and timely resolution. Created technical documentation and shared investigation findings with customers and internal teams.
Resolved complex enterprise incidents involving virtual networking, storage, performance, and availability. Conducted root-cause analysis and coordinated escalations with specialist and Engineering teams. Guided customers through remediation and operational best practices.
Designed, deployed, and maintained enterprise server, storage, networking, virtualisation, backup, and disaster-recovery environments. Implemented infrastructure security controls, system hardening, network protection, and operational monitoring. Supported infrastructure modernization, migrations, availability, performance, and business continuity
Supported Next Generation Intelligent Network platforms for Meditel, a Moroccan mobile operator. Installed and maintained PL/SQL packages across Oracle database environments. Performed software upgrades, platform migrations, and production maintenance activities. Investigated and resolved technical incidents through the Remedy trouble-ticketing system. Administered Linux/Unix systems, Oracle databases, application platforms, and supporting infrastructure. Coordinated with technical teams and customer stakeholders to restore services and minimize operational impact. Developed scripts and automation to improve repetitive administration and troubleshooting tasks.