São Paulo, São Paulo, Brazil
Skills as Anti-fraud analyst with 2 years of experience in anti-fraud activities, data analysis and risk mitigation on Sportbooks. Experienced in training and supporting stakeholders, handling sensitive cases, and establishing direct communication with internal and external departments. Fluent in Portuguese and proficient in advanced English communication. - Fraud Detection & Prevention - Risk Operations & Compliance Management - Stakeholder Collaboration & Engagement - Data Analysis & Reporting (Excel, Google Sheets, Tableau)
Monitor and analyze risk operation platform with focus on sport gaming activities, to identify threats and vulnerability and mitigate risks effectively. Track and analyze various mathematical and fraudulent models, model and search for solutions to counteraction Report potential risks and threats to protect business integrity. Update and support colleagues from other departments with relevant information, that helps to improve fraud prevention. Analyze overuse of company’s bonus offers optimizing their utilization and mitigating risks specific to the sport industry. I assist my managers with multiple tasks and searching for improvement in our department. Generate comprehensive reports using Tableau, Backoffice, and Google Sheets, providing insights for informed decision-making and risk mitigation in sport processes.
Monitor and analyze risk operation platform with focus on sport gaming activities, to identify threats and vulnerability and mitigate risks effectively. Track and analyze various mathematical and fraudulent models, model and search for solutions to counteraction Report potential risks and threats to protect business integrity. Update and support colleagues from other departments with relevant information, that helps to improve fraud prevention. Analyze overuse of company’s bonus offers optimizing their utilization and mitigating risks specific to the sport industry. I assist my managers with multiple tasks and searching for improvement in our department. Generate comprehensive reports using Tableau, Backoffice, and Google Sheets, providing insights for informed decision-making and risk mitigation in sport processes.
- Onboarding consultancy for clients of a large electronic and digital signature company; - Responsible for training other onboarding consultants; - Management of information, contacts and schedule using the Salesforce tool; - Responsible for managing contacts between account executives and clients; - Daily contact with the team in the United States in order to parameterize quality issues and training necessary for team development.
- Friendly and personalized service to users who have experienced critical security cases, providing a unique customer experience; - Responsible for managing contacts and cases involving application security; - Real-time monitoring of cars equipped with security cameras and activation of specific teams in cases of high severity; - Double check on cases handled by other analysts to ensure the quality of audited tickets; - Training focused on quality for outsourced employees, as well as for employees of the company itself who needed retraining; - Employee development through 1:1 meetings to understand difficulties and opportunities aimed at improving results focused on quality; - Meetings focused on improving quality indicators, such as C-Sat and SLA.