André Kevenaar

Making Service Excellence work with Partners | EV-angelist @TOPdesk

The Randstad, Netherlands

About

Hi, welcome to my profile! Don’t know me yet? Let me help you a bit: I thrive on building strong, long‑term partnerships that help organisations grow. In my work with resellers, I see many navigating challenges around positioning, scaling and delivering consistent value to their customers. In my role, I focus on the principle of “think big, start small”: together with our partners, I define clear, achievable steps that support sustainable commercial success. Whether it’s sharpening propositions, strengthening collaboration, or unlocking new opportunities — I enjoy helping partners move forward with confidence. I collaborate with a diverse network of resellers across multiple sectors, each with their own dynamics and ambitions. My goal? To make sure our partnerships are impactful, scalable and beneficial for everyone involved. Interested in exchanging insights about successful reseller strategies or partnership growth? Send me a message!

Experience

  • TOPdesk (14 yrs 4 mos)
    • Partnerships Manager - Reseller partners
      Jun 2025 - Present · 1 yr 1 mo

      As a Partnerships Manager, I specialize in building and scaling relationships with reseller partners to drive mutual growth and market expansion. I work closely with cross-functional teams and external stakeholders to ensure our partners are equipped, engaged, and empowered to succeed. 💼 Key Responsibilities: - Develop and manage strategic relationships with reseller partners across key markets. - Design and implement partner enablement programs, including onboarding, training, and co-marketing initiatives. - Collaborate on joint go-to-market strategies and sales planning. - Monitor partner performance and pipeline, providing insights and support to maximize results. - Act as the primary point of contact for partner communications, feedback, and escalations.

    • Customer Success Manager @ Business Unit Professional Services
      Jan 2020 - May 2025 · 5 yrs 5 mos

      In this role within the Business Unit Professional Services I'm responsible for enabling our customers to deliver Service Excellence in- or outside their organisation. My portfolio consists of: Banks, Insurance companies, Credit collection companies, Pension Funds, Legal Counsels, Telecom companies, Accountancy- and Law firms, Employment Agencies, Memberships & Charities.

    • International Commercial Enablement Manager
      Jan 2023 - Dec 2024 · 2 yrs

      I am responsible for the optimization of sales processes worldwide, focusing on existing TOPdesk customers. A selection of projects that I have successfully implemented and contributed to: - Managing the Swedish TOPdesk reselling partner IT Software - Implementation of a Learning Management System (Studytube) - Development of materials to make contract renewals more efficient and transparent for the customer - Implementation of the digital signing tool Docusign - Contributing to the development of the TOPdesk CyberSecurity solution campaign; arranging a cybersecurity expert to host the webinar on the 22th of November 2024 - Contributing to a product adoption campaign for the Asset Management module in TOPdesk