Barcelona, Catalonia, Spain
• Analyzing real time workflow in flow management tools and processes. • Tracking, communicating and influencing KPIs, keep the compliance with flow planning. • Developing reports and analysis into improvement opportunities. • Creating projects documentation and support materials. • Providing training to new coworkers.
• Internal analysis to increase sales opportunity and current clients follow up. • Market research to identify potential clients • Campaign’s creation and optimization on Facebook and Outbrain. • Campaign’s data analysis (Margin, ROI, CPL, Targeting, Conversions) • Marketing SaaS AdEspresso - user level.
• Identifying and allocating customers in suitable places at the different environments in the place, booking management. • Managing and organizing a team, giving instructions and providing training. Dealing with customer complaints.
Improving English skills.
• Project Management: Transition of a tax liability’s procedure from Tax department to the Accounting department, responsible for doing the activities follow-up. Settling goals, schedules, organizing and distributing tasks. • Responsible for analysing, evaluating, amending and improving procedures errors in the system. • Identifying and improving operational flows. Creation of a manual with procedures flow. • Increased files approval rate from 67% to 96% and files preparation reduction time by 1/3. • Training colleagues on using the system and basic fundamentals. Reporting and supporting the head leader. • ERP system (Oracle) functionalities in the accountancy and financial modules. Using Excel to arrange the data. • Presenting tax liability rectification previously denied by the government, fixing issues: 100% files acceptance.
• Identifying and creating reports about tax liabilities denied by the government. • PowerPoint presentation about progress and monthly tasks. Updating spreadsheets and documents. • Learning about tax liability: validation, demonstration and sending it digitally. Getting ready to assume a new position.