Lisbon, Lisbon, Portugal
I’m a Learning & Development professional with 6+ years experience across various industries, in training design, eLearning content creation, LMS administration, and learning operations. I help organisations build practical, engaging learning experiences that support performance, consistency, and employee growth. My background includes designing and developing training content, managing learning platforms such as Docebo, Moodle, and Academy Point, and publishing SCORM-compliant eLearning modules. I have also led training activity as Interim Head of Training, which strengthened my ability to coordinate priorities, support stakeholders, and keep learning delivery aligned with business needs. I’m particularly interested in roles where I can combine instructional design, digital learning, and training coordination to solve problems such as inconsistent onboarding, low learner engagement, fragmented training delivery, and inefficient LMS processes. What I bring is a blend of structure, creativity, and operational focus. I’m comfortable turning business needs into clear learning solutions, whether that means building content from scratch, improving existing programmes, or supporting end-to-end training administration. I’m currently open to opportunities in Learning & Development, Training, eLearning, and LMS-focused roles where I can add value through thoughtful learning design and dependable execution.
• Provided strategic guidance to internal stakeholders on eLearning content, ensuring solutions aligned with business needs and learner expectations. • Managed end-to-end development of training videos for internal and external audiences. • Served as the senior point of contact for key client accounts, owning relationship management, issue resolution, and service continuity. • Strengthened client retention through proactive account support, trust-building, and high-quality delivery. • Managed contract updates, renewals, and accurate client records to maintain operational control and data integrity. • Partnered with sales and internal teams to support strategic account planning and contribute to revenue targets. • Identified upsell and cross-sell opportunities through strong product knowledge and commercial awareness.
• Acted as the main point of contact for client queries, concerns, and day-to-day support. • Built strong client relationships to support satisfaction, retention, and long-term partnership growth. • Maintained accurate account records, including contract changes and renewal tracking. • Worked closely with sales and internal stakeholders to support account plans and KPI delivery. • Used product knowledge to identify upselling and cross-selling opportunities.
• Partnered with management teams to improve digital learning delivery and align training solutions with operational needs. • Designed and implemented training programmes that supported both learner needs and business priorities. • Coached and supported a team of three colleagues to strengthen eLearning content development capability. • Developed end-to-end digital learning content using Adobe Captivate. • Led instructional design for learning solutions, improving learner engagement and usability. • Collaborated with subject matter experts to create high-quality, immersive learning experiences. • Project managed the full digital learning lifecycle from design through delivery and review. • Administered a Moodle LMS, including content management, enrolments, user setup, testing, and functionality review. • Served as the main point of contact for eLearning support, guidance, and issue resolution.
• Managed and maintained a Moodle-based LMS, including content administration, user setup, enrolments, testing, and functionality reviews. • Developed end-to-end eLearning content on financial and soft skills topics from planning through delivery and evaluation. • Partnered with subject matter experts to design engaging digital learning content aligned to business needs. • Coordinated training operations for in-house courses, including delegate communications, attendance tracking, materials preparation, and room setup. • Supported training administration by creating Salesforce opportunities for invoicing. • Acted as first point of contact for training-related queries across shared inbox, telephone, and in-person support. • Maintained the events page to ensure training courses were accurately published and easy to access.
• Managed LMS content, including training plans, tags, module assignments, achievements, testing, and user profile updates. • Supported end-to-end eLearning development from planning and design through build, testing, implementation, and review. • Provided LMS administration support through UAT testing, content tracking, reporting, and profile maintenance. • Investigated and resolved system and content issues to support a smooth learner experience and reduce disruption.
• Administered and maintained LMS content, including training plans, tagging, module assignments, achievements, testing, and user profile management. • Developed end-to-end eLearning content supporting the learning infrastructure across planning, design, build, implementation, and review. • Supported LMS operations through UAT testing, content tracking, reporting, and user data updates. • Investigated and resolved system and content issues to maintain an effective learner experience.