Andrecilene Brandao

IT Support Engineer | Technical Support | Microsoft 365 | Network & System Administration | English, Spanish & Portuguese

Aalst, Flemish Region, Belgium

About

Professional Summary Resourceful IT Technician with over 10 years of experience providing expert-level support in technical troubleshooting, IT infrastructure, and connectivity services. Proficient in handling Level 1 and Level 2 support, system administration, and telematics. Adept at working in fast-paced environments, ensuring high service levels, and improving technical processes. Fluent in Portuguese, Spanish (C2), and English (C1), with working knowledge of Dutch (A2). ________________________________________

Experience

  • Technical Support Engineer at Volvo Group
    May 2023 - Present · 3 yrs 2 mos

  • Technical Support Help Desk at Capgemini
    Mar 2020 - Jul 2023 · 3 yrs 5 mos

  • Técnico de soporte a usuarios at Krell Consulting & Training, S.L.
    Jan 2019 - Oct 2019 · 10 mos