Barranquilla, Atlántico, Colombia
Visas specialist & admin support with 5+ years of experience in in the international education industry, managing student and visitor visa processes for Australia, student visas for Canada and visitor visas to the United States. I have accompanied students throughout the admission process, document collection, form completion and draft of motivation letters (GS), ensuring compliance with immigration requirements. Proven ability to handle high workloads while maintaining clear communication with clients and remote teams. Experienced in virtual, multicultural environments with a strong focus on organization, process optimization, reporting, and operational efficiency. Technical skills: Microsoft Office, Google Workspace, and CRM systems (SalesForce, Edvisor, Agentcis, Zoho, Ally), Canva content and graphic design and document translation (Spanish-English-Spanish).
• Strategic drafting of Genuine Student (GS) Letters for Subclass 500 visa applications • Profile analysis to build strong, coherent narratives aligned with Department of Home Affairs requirements • Development of well-justified arguments regarding genuine study intent and return to home country • Structuring of letters based on key factors: family ties, financial capacity, academic background, and career plans • Integration of financial, academic, and immigration evidence into a clear and persuasive narrative
•Entered and processed visa application data in the IMMI platform, ensuring accuracy and timely submission of all required information •Coordinated communication between managers, clients, and external agents while reviewing and •verifying documentation to meet immigration requirements •Maintained strict confidentiality when handling sensitive client information, ensuring data security and compliance at all times •Responded to inquiries from management and clients, providing clear updates, clarifications, and effective solutions •Supported administrative tasks including email management, appointment scheduling, and internal coordination
•Accurately processed visa application data in the IMMI system, ensuring complete and on-time submissions •Coordinated communication between managers, clients, and external agents, while organizing, reviewing, and translating documents to meet immigration requirements •Maintained strict confidentiality when handling sensitive client information, ensuring data security and regulatory compliance •Responded to client and management inquiries with clear updates and effective solutions, while supporting administrative tasks such as email management, scheduling, and internal coordination
•Managed client requests, matching them with suitable referred cleaners based on property needs •Scheduled cleaning services, prepared daily and weekly reports, and maintained accurate operational records •Responded to inquiries from referred cleaners, providing guidance, resolving issues, and ensuring smooth service delivery •Liaised between internal teams and cleaning contractors to support effective communication and coordination •Monitored booking schedules and cleaner performance to maintain high service quality •Identified opportunities for operational improvement and proposed process enhancements to increase efficiency Ensured all operations and referral processes complied with company policies and regulatory standards
•Entered data and documents into multiple platforms, including the IMMI system for visa applications. •Managed emails, organized digital files, and handled immigration-related correspondence. •Generated basic reports and ensured all submissions met established deadlines. •Created and maintained records in line with company procedures and confidentiality standards. •Updated client databases and CRM systems, ensuring accuracy and compliance. •Facilitated communication between departments and verified completion and timely submission of all documentation. •Handled sensitive information with discretion while supporting additional administrative tasks as required.
•Reviewed and edited Genuine Temporary Entrant (GTE) letters for students and visitors, ensuring compliance with immigration requirements •Maintained high attention to detail and accuracy while managing multiple editing requests simultaneously •Worked independently while handling confidential client information with professionalism and discretion •Communicated effectively in English and Spanish, supporting international clients and agencies •Organized documents efficiently and prioritized tasks to consistently meet tight deadlines