London Area, United Kingdom
Senior leader with a proven track record in successfully scaling marketplaces and Saas. My work sits at the intersection of strategy, operations, customer experience, product and finance. Core strengths include: * Strategy & GTM – Translating vision into clear strategic priorities, go-to-market plans and execution roadmaps for startups and scaleups. * AI Operational Transformation – Designing and implementing technically feasible AI projects, operating models to improve efficiency and reliability. * High-Performing Teams & Leadership – Building and leading high-performance, cross-functional teams across Tech, Operations, Product, Sales and Marketing, with a strong culture of ownership and accountability. * Customer Experience & Retention – Improving NPS, CSAT, activation and repeat usage by aligning Product, Operations and CX around the full customer journey. * Product & Cross-Functional Execution – Partnering closely with Product and Engineering to convert commercial, operational and customer insights into product developments. * P&L & Financial Rigour – Managing P&L, margins and unit economics with strong attention to detail, ensuring growth is sustainable and capital-efficient. My areas of specialisation lie within the domains of marketplaces and SaaS solutions, specifically in on-demand services, mobility, ed-tech, and the dynamic logistics industry.
Techstars is the most active pre-seed investor worldwide
The first Italian running & fitness app. * Led 60% YoY revenue growth and increased EBITDA by 50%. * Scaled tech stack & CRM (WordPress, Hubspot, AI workflows) with realised cost savings by 25%. * Key hirings in Marketing, Sales and Operations teams resulting in 120% over-performance.
[Acquired by Delivery Hero] - Lola Market is a grocery marketplace that connects a network of reliable shoppers with supermarkets and on-demand users. * Launched operations in 15+ European cities, achieving a 50% YoY GMV growth. * Enhanced CX, driving the NPS score above 50 and a 100% YoY increase in user retention. * Led Multi Millions € P/L, reduced burn rate by 30% and attained EBITDA profitability.
[Acquired by Lift] - At Gett, we are on a mission to build a transportation service loved for its quality. Covering Europe and NYC, Gett is available in >100 cities worldwide, incl. London, Moscow, & NYC.
Jinn is a London-based, on-demand delivery platform that allows users to order anything they wish via mobile and web applications and have it delivered in an hour. * Reached a positive operational contribution through supply dynamic pricing * Expanded operations to 3 countries, driving 200% YoY GMV growth, reaching 1M+ users. * Accomplished rollout of a new CRM in CX and Dispatching teams, improving SLAs by 30%. * Scaled the team to 30 FTEs and worked cross-functionally with Product and Marketing * Secured $20M in funding