Andreas Pappas

Product Builder | Customer.io 🚀

United States

About

What I Do Best 🚀 Optimize Product Monetization & Engagement 📡 Enhance Real-Time Data Capabilities 🧠 Drive Data Accuracy Improvements 📊 Scale Analytics & Infrastructure My Approach to Product Management: I take a first-principles approach to solving problems, ensuring that every feature and optimization has a measurable impact on business outcomes and user satisfaction. Let’s Connect!

Experience

  • Senior Product Manager at Customer.io
    Dec 2025 - Present · 8 mos

  • Surfline\Wavetrak, Inc. (Full-time · 4 yrs 4 mos)
    • Senior Product Manager - Core Product
      Jun 2024 - Dec 2025 · 1 yr 7 mos

      Owns Surfline’s core product across native app and web experiences, driving engagement and retention for millions of users. Delivered double-digit MAU growth across core product features and meaningful improvements to NPS and conversions through high-velocity product roadmaps and GTM execution.

    • Product Manager - Global Forecast Data
      Sep 2022 - Dec 2025 · 3 yrs 4 mos

      Led cross-functional teams to expand and improve real-time data powering Surfline’s forecast. Enhanced accuracy and trust in core product experiences while scaling live data coverage by 180%, resulting in major gains in DAUs and user engagement.

    • Associate Product Manager - Analytics Platform
      Sep 2021 - Sep 2022 · 1 yr 1 mo

      Standardized identity traits and built a secure analytics flywheel that powered personalization, automation, and self-serve insights across the org. Delivered $100K in annual savings, doubled subscription recovery rates, and improved adoption through data-driven execution.

  • AppDirect (2 yrs 3 mos)
    • Revenue and Analytics Manager
      May 2021 - Sep 2021 · 5 mos

    • Marketing Operations Manager
      Jan 2021 - May 2021 · 5 mos

    • Marketing Operations
      Jul 2019 - Jan 2021 · 1 yr 7 mos

  • Head of Product at Paneau
    Aug 2018 - Jul 2019 · 1 yr

  • Product Associate - Data Licensing | Subscriptions at SASB – Sustainability Accounting Standards Board
    Jan 2017 - Feb 2019 · 2 yrs 2 mos