Walnut Creek, California, United States
I solve complex customer and business problems with technology, with a focus on building enterprise AI capabilities that deliver measurable impact and scale. I do that by building embedded, cross-functional teams that move tech from order taker to strategic partner, bringing a product and customer success mindset into how we design, deliver, and operate. ๐๐ผ๐ ๐ ๐๐ผ๐ฟ๐ธ: I drive change by aligning leaders on a clear North Star, translating it into an execution strategy, and establishing the cadence and decision rights that keep teams moving. I care as much about adoption and behavior change as I do about architecture and delivery. Principles: clear ownership and shared outcomes, scalable decision-making and operating rhythm, thoughtful build vs buy vs partner choices, and pragmatic architecture, security, and change management that enable speed. ๐๐ ๐ฎ๐ป๐ฑ ๐๐ต๐ฒ ๐ฝ๐ฎ๐ฟ๐๐ป๐ฒ๐ฟ ๐ฒ๐ฐ๐ผ๐๐๐๐๐ฒ๐บ: I enjoy working with technology partners to bring innovation into enterprise environments. In AI, we built an embedded Center of Excellence to drive business impact, with the governance and controls needed to scale responsibly. ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ: Iโve turned around underperforming teams, built leadership layers, and developed successor benches. ๐ฆ๐ฐ๐ผ๐ฝ๐ฒ: Enterprise platforms, cloud and support, clinical and care technology, cybersecurity, customer operations and customer success, product and engineering, strategic programs, and forward-deployed engineering / professional services. ๐ฃ๐ฎ๐ฟ๐๐ป๐ฒ๐ฟ๐: Google, AWS, Microsoft, Salesforce, athenahealth, SAP, Okta, Observe.AI, and Glean, among others. ๐ฆ๐๐ผ๐ฟ๐ ๐ฎ๐ป๐ฑ ๐ฎ๐น๐ถ๐ด๐ป๐บ๐ฒ๐ป๐: Iโm a strategist-operator with a management consulting background, comfortable aligning boards, C-suite peers, and strategic customers around a clear narrative, shared goals, and measurable outcomes.
Advising founders and operator teams (primarily health tech / digital health) on AI transformation, enterprise technology strategy and execution. - AI strategy and responsible adoption (use-case selection, governance, operating model) - Change leadership and transformation execution - Enterprise GTM readiness (buyer journey, value narrative, security/compliance posture, Customer Success) - Strategic partnerships and co-development - Org design and leadership team enablement
Recruited to build the CIO function from the ground up as the company prepared for IPO. Led digital transformation for a 3,000+ FTE virtual care enterprise, scaling care tooling, elevating user experience, driving measurable outcomes. Built an AI-anchored, cyber-resilient tech ecosystem supporting virtual and in-person care for millions of patients, turning Tech from cost center to growth enabler and trusted strategic partner with strong accountability and measurement culture. ๐ง๐ฟ๐ฎ๐ป๐๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐น๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ: Built a CIO org with pillars Tech Services, Cyber, Strategic Initiatives, and Programs, aligning team to shift Tech from order taker to strategic business partner. Drove 25% increase in employee engagement in 18 months amid company and market headwinds. ๐๐ป๐๐ฒ๐ฟ๐ฝ๐ฟ๐ถ๐๐ฒ ๐๐ง ๐๐ฐ๐ฎ๐น๐ฎ๐ฏ๐ถ๐น๐ถ๐๐: Scaled AI-driven, cloud-enabled platforms to support care for 10M+ members and implemented 24x7 operations, managed services, and SaaS reliability improvements. ๐ฃ๐ผ๐๐ ๐ &A ๐๐ฟ๐ฎ๐ป๐๐ณ๐ผ๐ฟ๐บ๐ฎ๐๐ถ๐ผ๐ป: Turned around struggling post-merger IT integrations to achieve 4.9 employee CSAT. ๐ ๐ถ๐๐๐ถ๐ผ๐ป-๐ฐ๐ฟ๐ถ๐๐ถ๐ฐ๐ฎ๐น ๐ฝ๐ฎ๐ฟ๐๐ป๐ฒ๐ฟ๐๐ต๐ถ๐ฝ๐: Negotiated and executed high-stakes strategic vendor partnerships, saving $2M annually with one vendor alone, and turning red relationships green, achieving clinician CSAT of 4.9. ๐๐๐ฏ๐ฒ๐ฟ๐๐ฒ๐ฐ๐๐ฟ๐ถ๐๐ ๐ฎ๐ป๐ฑ ๐ฟ๐ถ๐๐ธ: Established CISO role and executed on 2-year cyber investment roadmap, maturing posture from compliance-focused to risk-based; led HITRUST and SOC 2 compliance and achieved no reportable IT / cyber incidents. ๐๐ ๐ฎ๐ป๐ฑ ๐ถ๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป: Founded embedded AI Center of Excellence, deploying GenAI solutions across IT, HR, Care QA, and Sales/Customer Success impacting unit cost and user satisfaction. ๐๐ผ๐๐ ๐ฎ๐ป๐ฑ ๐๐ฐ๐ฎ๐น๐ฎ๐ฏ๐ถ๐น๐ถ๐๐: Achieved multi-million USD IT OPEX savings (20%) via process redesign, automation, tech rationalization, and strategic vendor management.
Board member for technology in HP Health transformation program