Västervik, Kalmar County, Sweden
Operations leader with 10+ years of experience fixing, building, and scaling complex organizations across multiple countries. At IKEA Philippines I led operations across 6 outlets with 170 co-workers, owned the P&L, built KPI frameworks from scratch, and was part of the core team that opened a new market. At Hotell Fängelset in Västervik I took over a struggling property and drove guest satisfaction from 7.6 to 8.4 while growing revenue by over 30% in under two years. I work best when something needs to be fixed, structured, or scaled. I lead through people, not around them. I'm direct, results-focused, and comfortable operating in complex environments where clarity doesn't exist yet.
Took full operational and commercial responsibility for a unique historic property. Drove guest satisfaction scores from 7.6 to 8.4 and grew revenue by over 30% within two years. Built and managed the team, set service standards, owned the P&L, and developed the commercial strategy from the ground up.
Brought in as interim CEO to provide operational and strategic leadership during a period of transition. Responsible for organizational direction, team management, and ensuring business continuity.
Led operations across 6 outlets with 170 co-workers serving over 400,000 guests monthly. Owned P&L and exceeded budget targets by 150%. Built KPI frameworks and rollout plans across the team. Led recruitment and onboarding of upper and middle management. Drove business case development and raised additional sales channel capital. Involved in SAP and MVBC ERP implementation. Part of the core team for IKEA's market entry into the Philippines.
Managed full operations for a multi-location food and beverage business in Manila. Responsible for team leadership, customer experience, supplier relationships, and commercial performance.