Calgary, Alberta, Canada
Experienced Project Manager specializing in change management, collaborative models of engagement, best practice development through co-design, and business processes optimization. Deliverable-oriented with a proven ability to align distinct stakeholder groups, build successful project teams, and coach employees to reach their potential. Demonstrated ability to communicate effectively through all organizational levels. KEY COMPETENCIES • Project Manager with over 20 years of experience in the Higher Education, Health Care, and IT sectors • Facilitating strategic planning; establishing mission, vision, goals, objectives, guiding principles, strategies, critical success factors, and action plans • Motivating teams possessing a range of skills, education levels, and personal development goals • Establishing sustainable process redesign to achieve measurable outcomes • 10 years experience in university course development and delivery at McGill University
• Co-develop and document a bottom-up model of governance and operations • Employ a collaborative process to decolonize and equalize Bylaws, Policies, and Procedures • Provide support in reporting, grant writing and applications, general administration, communications
• Co-create wellness programming in support of the physical, psychological, and spiritual wellbeing of Postgraduate Medical Education Learners at the University of Calgary
• Lead and advise the management and growth of partnerships that build and expand the ILGH portfolio • Pursue partnerships and exchanges to identify and pursue grant opportunities in support of new program initiatives and research focused on health inequities, ILGH strategy, and Cumming School of Medicine priorities • Coordinate with the Associate Dean to ensure that activities are effectively integrated with University strategies, program development and growth, and sustainability planning • Coordinate and lead proposal submissions, secure partner support, develop proposal budgets, and project plans • Draft annual and ad hoc progress reports for funding agencies
• Institutionalize the organic evolution of Rheum4U through the (1) continual identification and engagement of key stakeholders, (2) shared development of a governance structure, and (3) establishment and implementation of agreed policies and processes • Identify and capitalize upon opportunities to build community amongst researchers and AHS personnel to promote the Rheum4U platform, increase its adoption and use, and enhance its value and future potential • Cultivate and foster positive working relationships with internal and external stakeholders and vendors • Draft proposals and pursue funding opportunities to support Rheum4U Program initiatives • Develop project management plans, schedules, and status reports; raising issues that may affect the critical path • Ensure the completion and submission of project protocols, ethics applications, and research agreements • Lead the planning, design, development, implementation, and evaluation of the Rheum4U Platform • Prepare and present regular and ad hoc progress and financial reports and presentations in accordance with reporting guidelines • Negotiate and execute contracts in accordance with the CSM’s Legal, Research Services Team guidelines • Conduct staffing assessments, draft job descriptions, interview and hire candidates, negotiate contract/salary matters, address confidential human resource issues • Supervise, support, manage, and mentor team members, including direct and indirect reports
• Led a provincial team of diverse healthcare stakeholders through a strategic planning process to identify opportunities to improve care and outcomes for patients suffering from Inflammatory Arthritis (IA) • Guided a provincial team to develop a model of care and an evaluation framework to benchmark and measure improvements in IA care across six dimensions of quality • Created and implemented change management strategies to maximize adoption and minimize resistance to new processes and implementation of new technology
• Created a new project team: established methodology, training needs, team norms, critical success factors • Develop and cultivate relationships with internal and external clients and key partners • Establish project priority and assign staffing resources • Negotiate resources and project deadlines with clients and suppliers, monitor change requests • Build contingency plans and execute as required • Coordinate and administer final exams (approx. 75,000/semester) in accordance with university policies Achievements • Cultivated a strong, cohesive, and successful project management team • Provided leadership in large-scale change management project to integrate two different units
• Aligned unit operations with University’s strategic goals • Improved productivity: revised and automated business process, established SLA’s, introduced resource sharing across units, cross-trained employees • Coached and supported team through organizational change: worked with individuals to develop training plans • Strengthened relationships with clients: improved communication strategies, developed targeted training based on client-identified needs Achievements • Led workgroup that devised and implemented a new funding model ($16M); increased funding by $2M
• Designed and delivered undergraduate-level information systems courses: Programming Techniques I (Java), Systems Analysis and Modeling, and Information Systems Development
• Facilitated client brainstorming and requirement gathering sessions • Coordinated, analyzed, and documented business requirements using process flows and use cases • Tracked and managed change requests and outstanding issues • Designed and conducted usability testing procedures Specialty • Financial services and insurance industry: project created an intranet for insurance agents