Córdoba, Andalusia, Spain
Dedicated and detail-oriented Receptionist and Administrative Assistant with extensive experience in hotel bar and restaurant operations. Skilled in managing front desk duties, personnel coordination, payroll processing, inventory control, and supplier relations. Knowlegde at planning and executing events, ensuring seamless coordination across departments. Recognized for strong organizational abilities, excellent customer service, and a proactive approach to problem-solving.
Greet guests warmly and professionally upon arrival. Perform check-in and check-out procedures. Assign rooms and provide room keys. Guest Services Answer phone calls and respond to emails. Handle guest inquiries, complaints, and requests efficiently. Provide information about hotel services, amenities, and local attractions. Administrative Prepare daily reports (occupancy, arrivals, departures). Process payments and issue invoices or receipts. Reservation Management Take, confirm, modify, or cancel reservations. Communication & Coordination Liaise with housekeeping and maintenance for room readiness. Coordinate with other departments to fulfill guest needs. Relay messages and receive mail/packages for guests. Cash & Billing Management Handle cash, credit card transactions, and foreign currency exchange. Balance the cash register at the beginning and end of shifts. Security & Policy Compliance Verify guest identification and follow security protocols. Enforce hotel policies (check-in/out times, smoking rules, etc.
Provide information about hotel services, amenities, and local attractions. Administrative Support Maintain guest records and update reservation systems. Prepare daily reports (occupancy, arrivals, departures). Process payments and issue invoices or receipts. Reservation Management Take, confirm, modify, or cancel reservations. Coordinate with travel agents or online booking platforms. Manage overbooking situations and walk-ins. Communication & Coordination Liaise with housekeeping and maintenance for room readiness. Coordinate with other departments to fulfill guest needs. Relay messages and receive mail/packages for guests. Cash & Billing Management Handle cash, credit card transactions, and foreign currency exchange. Balance the cash register at the beginning and end of shifts. Security & Policy Compliance Verify guest identification and follow security protocols. Enforce hotel policies (check-in/out times, smoking rules, etc.).