Spain
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Solvemate is a customer service automation platform powered by smart conversational AI that allows companies to create highly personalised chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. Main tasks: - Own the customer journey from project kick off to renewal - Conduct onboarding workshops with new customers - Plan and execute detailed project plans and implement long-term strategies for achieving individual customers business gaols - Conduct strategic reviews and QBRs with enterprise customers - Analyse client data to identify opportunities for growth in areas such as revenue generation or customer retention - Conduct training sessions on new products/services to ensure that customers are able to use them effectively - Identify client needs and recommend appropriate solutions based on product knowledge, industry trends, and customer setup - Build customer loyalty, monitor client satisfaction and reduce churn Achievements: - Net revenue retention: 143% - Expansion rate: 44% - Onboarding CSAT: 4,7/5 - Ongoing customer CSAT: 4,8/5
Founded in 2015 as conichi, Invisible Pay GmbH is the speedboat for payments under HRS' umbrella, which aims to disrupt the Corporate Travel Payment space, offering an unparalleled experience to travelers, corporates and their accounting departments. It takes the burden off paying, making these processes "invisible" whilst handling expensing, auditing and VAT reclaim seamlessly. - key account management - being responsible for entire onboarding process of new hotels for the product 'Smarthotel' - providing on-site and online trainings - review and assess customers' progress and offer recommendations based on results - upselling new products and features - identify strategic, new business growth and optimization opportunities - creating and developing new SOPs
https://www.legendaryexpeditions.co.tz/mwiba-lodge-2/ Ranked among the 100 best hotels in the world (Condé Nast 2017) - Co-managing this exclusive Lodge in the southern Serengeti - Managing 70+ staff members so as to effectively assist, train, develop, motivate and monitor their activities and maintaining a safe, harmonious, enjoyable work place environment - Leading by example in a positive and enthusiastic manner - Hosting guests and ensuring guest satisfaction and coordinating their activities - Planning and supervising all projects, construction and maintenance work
www.sarunisamburu.com - Fully in charge of the entire operation of the Lodge - Managing a team of 50+ staff members and ensuring that all employees are trained for their positions to maximize service, production and efficiency - Ensuring guest satisfaction (Trip advisor comments climbed to 99%) - Maximising profits and controlling costs (increased bednights by 10% compared to previous year) - Directing and coordinating all departments, establishing and implementing operating procedures and standards - Planning and supervising all projects, construction and maintenance work - Maintaining community relations and representing the company towards external partners and authorities - Reporting to the owner of the lodge