Barcelona, Catalonia, Spain
Accomplished Ultra-Luxury Hospitality & Senior Sales Professional with extensive international experience driving business for Orient Express and Disney. Specialized in HNW/UHNW client experiences, high-value B2B/B2C sales, and building operational frameworks and divisions from scratch. Exceptionally cross-cultural, holding a Sorbonne University Master’s with highest honors and native/bilingual fluency in Italian and French, alongside full proficiency in English and Spanish.
✔ 𝙈𝙖𝙞𝙣 𝙩𝙖𝙨𝙠𝙨 • Manage end-to-end guest experience and reservations for ultra-luxury trains, hotels, and yachts, delivering bespoke service to an international HNW and UHNW clientele. Act as the designated lead for VIP and UHNW requests, handling the most complex and high-value bookings. • Consistently achieve sales targets while maintaining >90% service quality standards, ensuring full SLA compliance across guest experience, reservations, and operational delivery. • Built the Groups division from scratch, developing SOPs, workflows, and internal frameworks in collaboration with HQ, including terms & conditions and operational processes. Lead coordination of group bookings, charters, and privatizations, ensuring accuracy in pricing, availability, and tailored client requirements. • Project Ambassador – La Dolce Vita Orient Express: act as the strategic liaison between Headquarters and international teams across Barcelona and Canada. Lead cross-functional stakeholder alignment with Finance, Revenue Management and Train Operations, ensuring seamless communication, governance and execution. • Partner closely with global luxury travel advisors and internal Sales teams, supporting conversion through structured follow-ups and precise execution of B2B strategies. • Serve as the team’s designated mentor, supporting onboarding of new hires and training while contributing to knowledge sharing and best practices. • Thrive in a fast-paced, high-complexity environment, acting as a central coordination point across international teams and ensuring seamless execution despite evolving priorities. Collaborate cross-functionally with MICE, Operations, Marketing, and Revenue Management, ensuring seamless delivery across complex luxury products.
Within the Accor group, as a key member of the launching team for 𝗟𝗮 𝗗𝗼𝗹𝗰𝗲 𝗩𝗶𝘁𝗮 𝗢𝗿𝗶𝗲𝗻𝘁 𝗘𝘅𝗽𝗿𝗲𝘀𝘀 train, 𝗟𝗮 𝗠𝗶𝗻𝗲𝗿𝘃𝗮 𝗢𝗿𝗶𝗲𝗻𝘁 𝗘𝘅𝗽𝗿𝗲𝘀𝘀 hotel, and the 𝗢𝗿𝗶𝗲𝗻𝘁 𝗘𝘅𝗽𝗿𝗲𝘀𝘀 𝗦𝗮𝗶𝗹𝗶𝗻𝗴 𝗬𝗮𝗰𝗵𝘁𝘀 Corinthian, I contribute to the brand’s successful launch and ongoing operations by providing expertise in guest relations, B2B partnerships, and reservations. ✔ 𝙈𝙖𝙞𝙣 𝙩𝙖𝙨𝙠𝙨 • Guest Experience & Reservations: Assist guests with inquiries and bookings for Orient Express' ultra-luxury trains, hotels, and yachts, ensuring an exceptional service experience. • B2B Partnerships & Sales Support: Collaborate with travel agents, tour operators, and luxury travel partners to promote the brand, secure bookings, and build strong relationships. • Cross-Functional Collaboration: Work closely with Regional Sales Managers, MICE & Groups Managers, Guest Experience Team, Operations, Marketing, and Revenue Management to streamline processes for both La Dolce Vita train and La Minerva hotel.
International sales and consultancy for 100+ luxury Accor properties around the world: Sofitel, M Gallery, Pullman, SO/, Ennismore. • Managing the full sales life cycle, utilizing Salesforce for efficient sales tracking and management. • Ensuring company high standards of customer relations, I collaborate with clients from all over the world, specializing in the UK, French and Italian markets. • Reaching sales target while maintaining a luxury hospitality quality standard of 95%.
Following the end of my one-year exchange program in the USA, I decided to take some time to learn Spanish by taking part in a linguistic stay in a host family in Mexico City, Mexico.
Working as International Merchandise&Sales Host in Epcot, Italy Pavilion (Orlando, Florida, USA) - as part of the Disney Cultural Representative international program. ✔ 𝙈𝙖𝙞𝙣 𝙩𝙖𝙨𝙠𝙨 • Provide international guests with exceptional service while seamlessly integrating Italian cultural elements into each interaction and embodying the core values of safety, courtesy, and inclusivity - achieving the business goals set by the company. • Demonstrate exceptional teamwork capabilities and a positive demeanor, utilizing strong interpersonal skills to create a welcoming environment by easily adapting to various cultural backgrounds. • High level of responsibility and autonomy to have the points of sale always fully stocked, service-ready and show-compliant keeping up to the high standards required by management. • Work in contact with Italian top luxury brands (wines, fragrances, luxury fashion) to promote and upsell products (promotion, recommendation to guest, closing sales). • Adapt seamlessly to changing work schedules and assignments, upholding professionalism and positivity in a fast-paced and dynamic environment.
As part of the Supply Chain Optimization division at Disneyland Paris, I was mainly in charge of import and export of both merchandising goods and general supplies for the seamless functioning of the two European Disney Parks : Disneyland Park and Walt Disney Studios Park in Paris ✔ 𝙈𝙖𝙞𝙣 𝙩𝙖𝙨𝙠𝙨 • Organization of transport and supply chain coordination, inbound and outbound, upstream and downstream, in collaboration with internal and external partners for operational management, orders follow-up and KPI monitoring (suppliers and partners, sourcing, logistics, procurement, category planning, freight forwarder, warehouses, points of sale). • Digitalization, automatization and improvement of supply chain procedures to eliminate non-value-adding activities: in charge of a project for the implementation of traceability, flow management and activity analysis tools to trace all supply chain activities of the company, enabling to cut costs across the entire chain. • Participation in various large-scale projects aimed at the development of the business through different point of sales and channels, working with internal departments and external partners (luxury brands, premium point of sales and partners). • Managing daily operations in supply chain, transport, and customs, including air, sea and road transport organization and preparation of import and export files for customs clearance (orders and suppliers follow-up, paperwork verification to ensure compliance with international trade and customs regulations, control and analysis of logistic and transportation data) • Contributing in Supplier Relationship Management (SRM) with a systematic approach to evaluating suppliers, determining their contribution to the business, and developing strategies to improve their performance - supporting Sourcing and Procurement Departments in their decision-making process. 💻 𝙎𝙤𝙛𝙩𝙬𝙖𝙧𝙚 SAP, Business Objects, GOLD, Adobe Acrobat PRO, Microsoft Office 365, Microsoft Teams