New York, New York, United States
Experienced Customer Experience Manager with a demonstrated history of working in the retail industry. Skilled in Business Planning, Sales, Customer Satisfaction, Public Speaking, and Management. Strong support professional with a Bachelor of Arts (BA) focused in English Language and Literature/Letters from Drew University.
New York City | DC Metro
Oversees the operation of the growing DC Metro office; responsible for maintaining and improving a highly effective workplace, a critical asset; high visibility with all levels of local teams and interfaces with Workplace team around the world for global exposure.
Assists General Manager with focal process for monthly, quarterly, and annual budget reports; oversees the visual presentation in all departments; ensures store layout meets company standards for high tier “Top 100” stores; trains and develops employees’ skills in brand merchandising roles; drives employee engagement by rewarding and recognizing outstanding performances; acts as ‘Leader on Duty’ on the sales floor and models the brand service standard, ensures optimal sales floor coverage, drives brand loyalty by representing an exceptional customer store experience