United States
Over twenty (20) year career in banking and information technology spanning: software development, software testing, leadership of software testing/QA teams, project management & solution delivery, process design & analysis, business requirements, procedure documentation, customer service and provide end user training.
- Recruit other LegalShield Independent Associates. - Market Legal Plans to residents and small businesses across the US and four Canadian provinces. - Market Identity Theft Plans that provides full identity restoration in the event that an individual's identity has been compromised.
- Lead the Project Management Office (PMO) which governed the corporate portfolio of projects. - Manage the governance framework and effectively coordinated resources, costing, schedules, plans, & meetings for all corporate projects. - Manage the overall authorization and Security Maintenance Systems for all user groups in the various application systems. - Manage IBM Offshore Development Team. - Manage and maintain vendor relationships with key IT vendors. - Establish a standardized change management practice. - Manage software integration and assist with re-engineering of change processes. - Organize and establish change and production readiness processes throughout organization. - Provide project management expertise to cross-functional teams including Finance, Operations and Information Technology. - Responsible for development activities related to projects, cost tracking, maintenance and application support. - Manage all SDLC stages including Planning, Analysis, Design, Development, Testing, Implementation, Installation, Deployment, Maintenance, and Completion. - Managed the implementation of the McCracken Construction Budget web application with integration to the Master Credit Facility which supports Construction Lending and related services. - Managed the implementations of the StrategyCS upgrade from V17 to V19 and currently managing the upgrade from V19 to V19C. - Managed the IT department leave calendar to ensured resource availability.
•Managed a team of FATCA (Foreign Account Tax Compliance Act) Tax Form Analysts who prepare packages for FATCA validation •Monitor team performance against service level agreement •Directly liaise with the corporate tax team and FATCA Tax SMEs to ensure completion of the 2015 Tax Reporting Period •Revise FATCA remediation process and prepare procedure documentation for the process •Redesign and document the company's Client Onboarding process to include FATCA and KYC validations Train Client Onboarding Team on the redesigned process
Enabling change in an organization, by defining needs and recommending solutions that deliver value to stakeholders via the set of tasks and techniques that are used to perform business analysis as defined by the Guide to the Business Analysis Body of Knowledge.
Workflow Development including Knowledge Enabler (KE) administration, KE development, custom screen designs (CSD), associations, packaging, AWD administration, assigning roles and privileges,
RPGLE Programming, Query 400, Sequel, SQL Databases