Miami-Fort Lauderdale Area
Experienced professional with more than 10 years in the supply chain industry. My work has helped my clients and my organizations grow and expand. Passionate about analyzing customer needs and data, identifying growth opportunities, and implementing effective strategies to drive customer satisfaction and loyalty. Committed to delivering results in a dynamic and fast-paced environment and looking to grow and contribute my experience and skills to drive the success of an organization.
• Maintain and expand the client base in the United States for our ocean and logistics solutions. Understand the client requirements and identify opportunities for upselling or cross selling our ocean and logistics solutions. Increase our footprint in the InterAmericans market. • Develop a strong relationship with clients by providing consultative sales support to enhance their logistics operations. Collaborate with internal teams to develop effective solutions to meet client needs while maintaining financial stability. • Act as liaison between clients and internal teams to ensure smooth communication and deliver optimal solutions. • Responsible to maintain accurate records of client interactions, sales activities, and opportunities using tools such as Salesforce, MS Office, Power BI, Tableau Online, and any proprietary systems. • Ensure data integrity and use the systems effectively to track progress and support decision-making. Weekly reports to management and KPIs tracking.
• Maintained and expanded the client base in the Lifestyle and Retail vertical in the United States for our ocean and logistics solutions.
Maintained and increased the client base in the NVOCC and Freight Forwarder segment from/to United States with a focus on ocean and inland transport solutions and Latin America.
• Maintained CCNI volumes and expanded the client base in the South Florida Market for ocean and inland transport solutions. • Increased Hamburg Sud market footprint from/to the United States to West Coast and East South America.
• Collaborated with the South Florida market, focused on Freight forwarder and Non-Vessel Operating Common Carrier segment for ocean and intermodal transportation solutions. • Developed businesses and increased market from/to the United States to West Coast South America trade lanes.
• Maintained and increased our international client base for industrial equipment. • Collaborated with the clients in creating a strategic plan, researching, and comparing suppliers, goods, and services. • Initiated the request with vendors and negotiated the terms, placed the orders on behalf of clients, and oversaw the entire supply chain process. • Built vendor data and relationships and acted as liaison between vendor and client for any dispute or claim that may have arisen. • Regular reports of the activities to management to contribute to continuous improvement.