Cali, Valle del Cauca, Colombia
Bilingual (English/Spanish) operations and administrative support professional with experience in fast-paced legal and BPO environments where judgment, organization, and follow-through are essential. Skilled in translating high-level objectives into structured execution plans, coordinating cross-functional workflows, and maintaining operational clarity across remote teams. Background includes hiring coordination, onboarding systems, KPI reporting, and process documentation. Recognized for taking full ownership of initiatives, proactively identifying gaps, and ensuring commitments are tracked through completion in dynamic, performance-driven environments.
• Provided executive administrative support within a highly structured legal environment, ensuring compliance with internal workflows and critical deadlines. • Managed full-cycle client onboarding, including formal correspondence and milestone scheduling • Coordinated logistics by hiring and overseeing notaries, monitoring vendor performance, and proactively resolving scheduling issues. • Conducted structured client follow-ups and assisted with intake completion, ensuring accuracy and readiness for legal review.
• Tracked client documentation and deadlines to ensure smooth case flow. • Prepared USCIS forms (I-130, I-485, I-864, G-28, etc.) with attention to legal accuracy • Coordinated case updates using legal platforms such as MyCase and Docketwise • Collaborated with attorneys and paralegals to streamline legal workflows • Authored declarations aligned with legal goals and case success. • Efficiently managed case preparation, minimizing attorney revisions. • Maintained accuracy and consistency in case files. • Provided timely, attentive customer service
• Tracked client documentation and deadlines to ensure smooth case flow. • Prepared USCIS forms (I-130, I-485, I-864, G-28, etc.) with attention to legal accuracy • Coordinated case updates using legal platforms such as MyCase and Docketwise • Collaborated with attorneys and paralegals to streamline legal workflows • Authored declarations aligned with legal goals and case success. • Efficiently managed case preparation, minimizing attorney revisions. • Maintained accuracy and consistency in case files. • Provided timely, attentive customer service
Over the past four years, extensive experience has been gained as an administrative assistant, learning and development specialist, and data analyst in corporate training. A collaboration led to the development of two analytical tools that provide daily reports to stakeholders, driving decisions aimed at reducing early attrition. This time has been instrumental in refining strong communication, time management, and interpersonal skills.
Consistently achieved a 90% performance target over eight months in operations by effectively processing complex information and demonstrating active listening skills. Collaborated with surgeons across various medical fields.
Throughout this experience, planning and organizational skills were enhanced. Achieved recognition for selecting candidates who successfully passed the selection process 85% of the time.