Tempe, Arizona, United States
Customer Service, Leadership, Verrifications,Prior Authorization, Eligibility, Consumer Accounts,Credit Checks,Shipping & Recieving
Periodic review of payroll related tasks to include functions such as processing time records, compiling payroll statistics, maintaining payroll control records, and calculating payroll including data entry, processing payments, and managing employee records. In order to be successful in this role, they need to have a strong understanding of ADP's systems and how to use them effectively.
Expert in multifamily residential turnovers, as well as AirBnB supplies and logistics. Offer preventative maintenance, commercial cleaning, office cleaning, junk hauling, as well as carpet and upholstery cleaning services, replace your air filters, batteries, lightbulbs, and water filters quarterly. Check kitchenware & supplies, cleaning detail, and curb appeal.
Maintain the day to day operation of a Customer Service team including supervision of staff. Responsible for ensuring all communications (telephones, emails, etc.) directed to the Customer Service Center is handled appropriately. Responsible for resolving escalated customer issues and providing feedback when appropriate to the leadership team. Working closely with a team and providing coaching to ensure adherence to company policies and procedures are met by the staff.
Providing support to customers, via phone, chat, or email, and may include tasks such as troubleshooting technical issues, explaining plans and services, and resolving billing inquiries. Performing device phone number porting and activation, Coaching team on proper expectations dealing with customers providing knowledge, direction, assistance and positive experience. Making sure all guidance devices are charged and working correctly to assist customer.
Provide guidance, instructions, direction and leadership to a group of customer service individuals for the purpose of achieving a key result of making our weekly stats/goals for the company. Porting, Taking escalated calls. Submitting RTS porting/escalation tickets for further review. Ordering sim cards, Conducting call backs and following up with members. Send coaching emails to Supervisors for review with team members.
Performed loading and unloading trucks, Manage stock control, storage, retrieval and timely delivery of goods; shipment loading & transferring; document recording, AC unit orders and data entry into system. Pack product using shrink-wrap and attached labels on products, weigh and measured packages and shipments. Input data in computer system for deliveries and shipping. Submit orders for third party companies to pick up equipment and parts.
Provided guidance, instructions, direction and leadership to a group of customer service individuals for the purpose of achieving a key result of making our weekly stats/goals for the company. Conduct quality monitors, eligibility, for Medicaid/Medicare. Making judgment calls on if transportation is approved through Prior Authorization or Eligibility.