New York City Metropolitan Area
Seasoned senior director and PMI-certified Project Management Professional, proficient in both Agile and Waterfall methodologies. Mature and tested approach to organization with demonstrated results in increased revenue (oversaw doubling of departmental revenue between 2014 and 2017), decreased operational costs, and increased profile for firm. Familiar with standard PM programs such as (but not limited to) Basecamp, MS Project, and Jira, as well as eDiscovery platforms such as Relativity. Certified Agile Scrum Master.
• Direct manager of TransPerfect’s New York-based transcription office (annual revenue of $1.5-2 million), and supervisor to all operations and employees (including project managers) • Client-facing position; interact frequently and manage relationships with decision-makers at major law firms, government agencies, and Fortune 500 companies across multiple industries, including finance, insurance, medical, and tech • Spearheaded and oversaw major reconfiguration of workflow, implementing branded SaaS platform Trial Interactive for use across internal and external stakeholders to streamline effort and better secure data
• Originated position, working with President of Deposition Services to outline authority and responsibility of role and all subordinate roles while bringing department to organizational maturity • Oversaw period of expansive business development from 2014 to 2017, during which annual department revenue doubled, largely on the strength of ongoing work from well-maintained client relationships • Utilizing Agile and Lean principles of continuous process improvement, reorganized department to eliminate redundancies and add support where needed, cutting number of staff positions by half while greatly expanding production capacity • Acted as lead project manager for major criminal prosecution (budget of more than $300k) for the federal government, coordinating with cross-functional teams transcription and translation of several hundred hours of audio across six languages over the course of six weeks (an acceleration of standard procedure by many fold), culminating in successful prosecution • Vendor management; active in testing, training, negotiating rates with and hiring third party contractors, while continuously testing vendor pool to ensure highest level of quality • Organized and maintained archive of produced work and internal resources • Developed team capable of working sustainably in high-pressure, deadline-driven environment; no direct report has worked under my supervision for less than 3 years
• Supervisor for entirety of project life-cycle from initiation to closing for all English-language transcription projects, performing all relevant duties including (but not limited to) risk assessment, stakeholder communication, monitoring and controlling change, and authoring relevant documentation • Oversaw multiple projects simultaneously; during periods of high productivity, up to 100+ active and dormant projects under my supervision