London, England, United Kingdom
Experienced and self- motivated professional female with exceptional background of excellent communication and interpersonal skills. Knowledgeable and Skilled at building relationships within the Retail and Financial industry. Dependable and organised team player with the ability to communicate effectively and work under pressure efficiently. Given the opportunity I would prove to be a loyal and valuable member of a team.
• Management of Online Orders • Decision Making • Processing flower shipments • Meeting deadlines for Events and Private purchases • Self-Development by creating my own floral decorations and canvas paintings for online purchases • Ability to teach and mentor through hosting flowers, painting, and clay workshops • Consistent time keeping
• Leading a highly engaged and high performing team to deliver excellent service that supports customers with their financial needs, interacting with them where and when they need. • Being an inspirational leader, providing clear direction, coaching and support to build a committed team that delivers seamless, high-quality customer service. • Taking the time to support and understand the customer’s needs and develop trusting relationships by becoming the ‘Go To’ person. • Resolving customer complaints. • Exceeding customers’ expectations by tailoring solutions through great communication and building strong rapport. • Having a high level of organisation skills; numerical and alphabetical in administration. Ie, writing letters, diary management, invoices, date entry, photocopying, scanning, printing, binding, filing areas in archiving and retrieval. • Adheres to Accountancy risk and compliance policies and procedures.
• Collection of national and international receivables, B2B, B2C accounts • Applying specific collections procedures interacting with customers via phone or email • Implementing best payment solution, payment plan, and negotiate with customers in a professional manner to facilitate debt resolutions. • Performing general administrative tasks; manage a data base using the company-specific software. • Keeping my line manager up-to-date with any problems and follow up when necessary. • Ensuring Customer information is updated and that Customer information is secure /kept confidential at all times.
• Identifying potential clients by advising on the credit required • Dealing face to face with clients problems and resolve their needs • Proficient collecting the necessary documentation to prepare the credit files • Post, fax and email written correspondence as appropriate to deliver the requested correspondence in a timely manner, and ensure this is recorded in the Customers record • Being part of a new branch opening