Greater Manchester, England, United Kingdom
I am an experienced customer service and finance professional with a background in billing, payments, and operations across companies such as THG Ingenuity, The Hut, Xero, and NatWest. My roles have included delivering excellent customer service, handling billing and payment queries, managing Sage payment runs, and supporting both internal teams and clients with empathy and efficiency. I am skilled at adapting to new tasks, resolving concerns quickly, and maintaining high standards of written and verbal communication. I hold a degree in Accounting and Finance from Manchester Metropolitan University and have earned the Xero Advisor Certification. I am now seeking new opportunities where I can leverage my customer service expertise, financial knowledge, and strong problem-solving abilities to contribute to a dynamic team.
Currently in the practical phase of training, independently handling live customer calls and emails to resolve queries regarding orders and deliveries Working with floor coaches to ensure accurate information is provided and company procedures are followed. Navigating internal systems to track shipments and raise refund requests.
Provided excellent customer service to customers using THG Hosting Assisted with billing related queries via calls, live chats and emails Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Actively listened to customers, handled concerns quickly and escalated major issues.
Provided excellent support to internal stakeholders and ensured payments are raised within the expected time-frames. I assisted with resolving internal and external issues whilst escalating to line managers when appropriate Developed a good understanding of how to use the Sage accounting system
Provided excellent customer service to customers using THG Hosting Assisted with billing related queries via calls, live chats and emails Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Actively listened to customers, handled concerns quickly and escalated major issues.
During my time at Natwest as a Customer Service and Operations Analyst. My duties included carrying out general administration work including daily filing, dealing with incoming and outgoing post, faxes and photocopying. Also, I helped verify new customer accounts and make changes as requested for customers e.g. making a joint account.