Santo André, São Paulo, Brazil
- Experienced professional with over 20 years of experience in the hotel and internet industry; - I worked at leading companies in their segment: Accor and Booking.com; - International experience during the implementation of call center in Morocco; - Skilled in Revenue Managment, Ecommerce, Hotel Management and Distribution, Sales, Negotiation, Communication and Business Development; - Experience in the outsourcing process, implementation of a new culture and creation of a new service area; - Build and cultivate relationship and successful partnerships; - Strong media and communication professional with a Post Graduation focused in Business Administration at Fundação Getulio Vargas.
• Responsible for Revenue Management, Distribution and E-commerce Consulting: room categories restructuring, reorganization of distribution, pricing strategy, implementation of pricing culture to the management team; • Identify internal/ external opportunities of revenue optimization, sales channels’ content and photos review (in 7 months, revenue has increased by 52% and RevPar 38%); • Define, increase and optimize KPI’s, Monthly Revenue Meetings with management team; • Monthly Partners Meetings: Booking, Expedia, Airbnb.
• Responsible for the web performance optimization/maximization of 40 hotels supporting them to define their online strategies, increase their revenue, create new web opportunities to achieve better results; • Provide training to general managers and their management team of new tools, implement online culture at the hotels; • Monthly Meetings with our board’s committee to define better opportunities, define new challenges, present main actions and results and support other departments. • Support of communication between headquarter and hotel & OTA’s and hotel.
• Visit important hotels partners in my territory: Gramado (RS), São Paulo (SP), Belo Horizonte (MG) and Campinas (SP); • Acquisition of new partners, mainly new destinations to increase company´s portfolio; • Organize and coordinate some events for training and relationship purposes. Example: World Cup Workshop in Porto Alegre. • Build and cultivate relationship and successful partnerships. Accompany, train, assist and support hotels daily educating them about Booking.com tools and rates & availability system. Increase revenue for existing hotel partners, create and customize strategic plans, improve their content and web visibility Advise on allotment, availability and supply. Follow up on cancellations and evaluations. Promote brand name and its online reservation services to hotel.
• Responsible for the deployment of Revenue Managment's department and culture utilizing management skills and knowledge of Revenue Strategy in maximizing revenue and bottom line profits; • Organize the company structure for RM culture, developing strategies and providing guidance to partners in order to increase revenues and to maximize profit, tools and procedures, oversee and constantly adapt pricing tactics for packages in the context of competitor strategies and market fluctuations, blackout dates, better use of inventory.