Montreal, Quebec, Canada
I am a professional with more than 12 years of experience in Customer Service, in the fields of Legal Services, Sales and Events. I also have more than 5 years of experience in Accounting, Administration and Finance management in small business. I am an organized, quick learner and detail-oriented professional, with ability to manage several tasks, respecting the deadlines and quality standards. I love being surrounded by people, sharing experiences and knowledge with them. Technical Skills: Proficiency in MS Office, Quickbooks and Outlook. Good knowledge in Canva, Google Ads and Mailchimp. Familiar with Photoshop, Shopify and Amazon Store.
- Providing useful information to event participants; - Registering participants; - Assisting with payment and access badges.
- Business Plan ellaboration and company's SWOT analysis; - Conducting Market Research: competitors, industry trends, target audience and data evaluation; - Survey planning, development and distribution; - Marketing Plan Development; - Social Media Management: content planning and creation.
ADMINISTRATION and COMMUNICATION - Supported the work team in various administrative activities as needed as well as stakeholders, teachers and coaches; - Ensured internal communication and updated contact information for employees, suppliers, customers, sponsors and partners; - Provided administrative support to the CEO: organization of meetings, preparation of meetings, writing, and correction of various documents - Collaborated in filing funding projects and reporting; - Ensured the development of administrative tools necessary for the proper functioning of the organization; - Managed the filing of the organization's documents; - Taked inventory and supply of equipment and maintenance office items and equipment for the entire center; - Correspondence, editing of documents, filing of documents; ADMINISTRATION and ACCOUNTING - Performed payroll administration, employee timesheets and contractors; - Processed invoices, follow up, allocate expenses by project and liaise with accounting and accounting software - Participated in the development and monitoring of grant budgets. - Managed cash flow; - Worked in collaboration with the internal team but also the accountant when preparing the annual financial statements for the AGM.
- Answered virtual chats and calls; - Established a relationship of trust with the client; - Followed up orders and answered customers' questions about the products offered; - Advised clients.