Dubai, United Arab Emirates
Office Management & Operations Specialist | EMEA Client Experience | Meta- HQ Dubai | Mercedes-Benz - Dubai | Mahindra & Mahindra India Results-driven Office Management & Operations Specialist with 8+ years of experience elevating efficiency, compliance, and operational excellence in fast-paced, multicultural environments across the UAE and EMEA. Proven expertise in deploying automation, digital office systems, and Meta AI Tools, streamline workflows, optimize processes, and deliver seamless high-profile events. Skilled in regulatory compliance, risk management, and vendor relations. Adept at leading cross-functional teams, driving data-informed and AI-powered improvements, and fostering collaborative, secure, and welcoming office environments. Passionate about leveraging technology—including artificial intelligence—to empower teams, enhance decision-making, and support organizational growth. Automation & AI Tools | Microsoft Office Suite | Google Workspace | Meta Internal Tools (Workplace, Calendar, Visitor Management, Tasks, Status Tool) | Event Management Platforms | Digital Access Control & Security Systems | CRM Systems
Spearheaded the execution of high-profile events, brand collaboration shoots, and product launches, ensuring seamless delivery and exceeding client expectations. Developed and implemented effective event management strategies,Provided guidance on event planning, and logistics, ensuring successful event execution. Fostered strong relationships with external vendors, facilities, and culinary teams, ensuring timely execution of events. Collaborated with cross-functional teams to develop and implement policies and procedures, ensuring compliance with regulatory requirements and mitigating risks. Provided accurate data of event attendance, analyzing trends and insights to inform future event strategies. Handled huge numbers of guests and provided valid access, ensuring seamless event execution and exceeding client expectations. Arranged meetings to discuss events policy requirements and collaborated with external client partners to educate Meta policy and necessary requirements for events execution. Attended monthly EMEA meetings for regional and process updates, providing input for process upgrades and sharing best practices. Provided regular feedbacks for software updates and suggestions for changes requirements, ensuring continuous improvement and innovation. Solved any hick-ups in process or policy implementation, taking approvals from heads of comms or directors and ensuring compliance with regulatory requirements.
Protecting user data and privacy Monitoring for potential threats and vulnerabilities Responding to incidents and implementing mitigation strategies Collaborating with cross-functional teams to ensure security Developing and implementing security protocols and procedures Conducting security audits and risk assessments Ensuring compliance with security policies and regulations Staying up-to-date with emerging threats and technologies Continuously improving security measures and processes Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries Receive, direct and relay telephone, email and other queries via front of house Greet, assist and direct candidates/new hires/visitors and the general public appropriately Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail Undertake implementation of guidelines and EHS considerations Monitor meeting room environments including furniture, signage, equipment, temperature and consumables, ensuring fine detail is captured Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces Provide timely, accurate & personalized response to meetings and events enquiries Work flexibly in different settings as part of a the team Play a key part in supporting onsite space audits Support incoming/outgoing mail and courier services, site inspections, and administrative tasks.
Administrator for leasing passenger vehicle for Daimler & Gargash Employees. Preparing Documentation of Rental agreement. Sending Notification, scheduling appointments and arranging car delivery. Coordinating with logistic and ensuring car to be ready from port to showroom handover together with appropriate number plate assigning. Maintaining document checklist and Charging Initial payments at time of delivery. Follow up with employees for Expiry of lease Agreement. Handling Lease Return cars and maintaining records. Timely updating in system with owner details to avoid double charges and also adding driver details as per customer requirements. Handling processes from vehicle lease to customer hand over. Maintaining record for spare keys and accessories. Handling Lease of GAC cars & Alfa Romeo as well. Coordination with respective dealers of GAC & Alfa Romeo. Processing timely servicing as per kms records for lease cars. Arranging Servicing appointments as per requested. Filling and recording in accordance with segregation. Schedule procurement plans for the showroom. Creating of LPO's, maintain stocks, processing Invoices and coordinating with suppliers. Verification for refund receipts of retail sales and processing with required documents to finance. Connecting Mercedes Benz vehicles with Mercedes ME Application. Preparing for Petty cash demanded in operations.
Working for pan India customer service and Marketing of Mahindra Passenger car. Administering upselling to increase sales revenues of passenger cars. Providing product details with comparison of price, features, Installment facilities, accessories etc. Responsible for connecting customers to the respective dealership. Ensure Timely Follow ups and Retention of Customers. Handle Website for Booking Test Drive and promoting car accessories. Achieving monthly Sales Target. Conversion of 14% into pure Retail. Worked in a Team of 30 and achieved monthly targets with highest productive hours. Handling Escalations of customers to ensure smooth Functioning. Timely updating with product details, offers and promotions. Administering sales campaigns. After sales follow ups for smooth functioning. Working Knowledge of Elision - CRM.
Administered Cooperate Events. Responsible for business development by promotional activities. Worked for HUL- products, exhibitions, meetings, conferences. Arranging Hospitality and Management services. Issuing invoices and collecting payments in a timely manner, and creating comprehensive and readable financial reports. Conducted activities for product feedback and free sampling. Communicating with marketing team to create effective advertisements and crafting materials as print and Internet advertisements. Obtaining Legal Permission for particular Events. Planning & Execution of the Events on designated Place and Time with required manpower. Responsible for handling Team of 15. Maintain Events with cut short budgets by good negotiation and keeping working relationship with vendors and venues. Coordination between departments. Follow ups with quotations and timely Emails updates to Management. Evaluate results of Events success.