Lisboa, Lisbon, Portugal
Hi, I'm Ana, born in Lisbon, in 1983, and I currently work at BNP Paribas in the UAM and IT Security Team. I have a technological Specialization Course in Network management and computer systems. I'm continuously evolving my skills, I'm very curious and always eager to learn. I always search for job opportunities that give me room to grow and to keep learning. I consider myself a very focused and sharp person. I pride myself on doing a good job, so I will always give everything to do just that.
- Manage user access and provisioning for internal banking applications using SailPoint IdentityNow - Administer RSA SecurID tokens lifecycle, including assignment, replacement, and troubleshooting - Utilize ServiceNow to coordinate access requests and workflow management - Ensure compliance with security policies and regulatory requirements through effective access governance - Support risk mitigation and business continuity via robust access control processes
Helpdesk and local support to 8000+ users (Portugal, UK, Belgium, Poland and Greece): - ServiceNow ticket handling; - Onboarding and training the newest members of the Technical Support team; Software Support and troubleshooting: - Windows Operating System; - Outlook; - Microsoft Office; - Multiple BNP applications; - SCCM software management; Hardware Support: - Field support; - Lexmark Printers maintenance; - Hardware verification in Desktops and Laptops; - Build new and used machines through PXE and USB Pen; 2nd Level IT Support: - Active Directory Users & Computers - Add/modify/delete user and computer accounts; - Identity and Access Management (IAM), managing roles and entitlements on sailpoint. - Network troubleshoot (DNS, DHCP, LAN, WAN); - VPN Support; - BYOM and Video Conference support and configuration. - Configuring IOS devices on MDM server, intune and mobileiron. Skills: IAM · Networking · Windows Operating System support · Helpdesk · Applicational support · IT support · Active Directory · Microsoft Office · English · Hardware
• Administration of the Active Directory on Windows server, managing accesses and user control, as well as maintaining the servers. • Helpdesk for the company's employees on Windows Server, Microsoft Office, Microsoft remote control, network, hardware, etc. • Management and support on multiple platforms in the real estate industry (ex: EgoRealEstate) as well as cognitive services in Microsoft Azure. • Analysis and problem-solving on an administrative level, excel reports, among others. SQL Server queries, mostly for consultation and updates to the BD.
• Systems installation; • Maintenance and Computer installation; • Active Directory Organization and update; • Update and Data Organization in applications;