Islāmābād, Pakistan
Dynamic and results-driven professional with extensive experience in the freight and logistics industry. Demonstrated expertise in customer service, logistics coordination, and operations management, gained through roles at both multinational companies and prominent local groups. Adept at streamlining processes, enhancing client satisfaction, and ensuring seamless logistics operations. Committed to delivering high-quality service and optimizing supply chain efficiency.
Managing permits, coordinating civils work, resolving site issues, ensuring compliance, and supporting smooth fiber installation operations across multiple projects.
✓ Engage customers to address inquiries and concerns about products/services. ✓ Foster customer relationships to enhance competitiveness. ✓ Provide timely communication to ensure proper service delivery. ✓ Support customer development initiatives. ✓ Ensure positive Customer Experience for high QA Score.
Developed efficient logistics solutions for moving goods globally via air and sea, utilizing FOCIS software. ✓ Coordinated with global network offices for seamless shipment movement. ✓ Provided accurate booking notes to operations team, ensuring 99% accuracy. ✓ Analyzed metrics to enhance performance and implement improvements. ✓ Managed revenue booking in Pivotal CRM and prepared monthly P&L reports. ✓ Addressed customer inquiries and technical issues, referring to appropriate channels. ✓ Optimized shipment schedules to boost productivity and reduce costs. ✓ Planned and tracked product shipments to meet customer requirements. ✓ Achieved targets for cost, productivity, accuracy, and timeliness. ✓ Ensured compliance with laws, regulations, and company policies, focusing on health and safety standards and collaborating across departments for seamless integration of logistics processes.