Dublin, County Dublin, Ireland
IT Support Analyst with hands-on experience in technical support, incident management, and end-user assistance in Microsoft environments. Experienced with Active Directory, Office 365, remote support tools, and ticketing systems such as ServiceNow and Jira. Strong problem-solving skills and customer-focused approach developed through fast-paced support environments. Currently based in Dublin and open to IT Support, Service Desk, and Help Desk opportunities. Eligible to work in Ireland | Stamp 2 | Based in Dublin | Available immediately
IT Support Analyst | Helpdesk & Infrastructure | End-User Support IT Support professional with experience providing technical assistance to users across multiple business units, including retail stores and logistics centers. Skilled in end-user support, systems administration, infrastructure troubleshooting, and enterprise environment operations. Key Responsibilities & Achievements: • Deliver technical support to users across all business levels via Helpdesk, ensuring high service availability and user satisfaction; • Provide remote and onsite support for distributed environments across multiple locations; • Perform maintenance, deployment, and troubleshooting of desktops, laptops, tablets, and mobile devices; • Support enterprise systems and operating systems including Windows, Linux, macOS, iOS, and Android; • Manage user accounts, permissions, and password resets through Active Directory; • Configure and administer email accounts and collaboration platforms (Microsoft 365 / Workplace); • Provide Level 1 infrastructure and network troubleshooting (connectivity, VPN, and access issues); • Monitor network and infrastructure performance using Zabbix; • Install, configure, and support multifunction printers, Zebra printers, Datalogic devices, and fiscal systems; • Prepare and deploy workstations following corporate security and compliance standards; • Configure email clients, network drives, and shared folders; • Support telephony systems and hardware configuration; • Troubleshoot retail operational devices including handheld scanners and data collectors; • Escalate incidents appropriately following ITIL-based support practices.
Technical Support Analyst | Backoffice & Level 2 Support Responsible for providing remote technical support to external clients, working as part of a Backoffice team handling Level 2 incidents and critical issues impacting both customers and internal business operations. Key Responsibilities & Achievements: • Deliver remote technical support to external customers, ensuring efficient issue resolution and service continuity; • Act as part of the Backoffice team responsible for handling complex and high-priority Level 2 incidents; • Configure and prepare PoS devices, tablets, and modems prior to deployment to clients, ensuring operational readiness; • Manage user access and permissions for corporate users within banking environments (Bradesco); • Handle, analyze, and resolve service tickets following established operational procedures; • Perform analysis of banking operations to ensure account integrity and security, complying with institutional standards and policies; • Classify, prioritize, and escalate incidents according to business impact and SLA requirements; • Collaborate with internal teams to ensure compliance with security and operational processes.
IT Support Specialist | Technical Support | Systems & Network Administration • Performed preventive and corrective maintenance on IT equipment, including desktops, laptops, tablets, and smartphones. • Installed, configured, and maintained operating systems and software applications. • Installed, configured, and managed network printers, including mapping and troubleshooting. • Configured and supported home and small-office networks (modems, routers, and network device mapping). • Developed technical documentation and user manuals to standardize procedures and improve service efficiency. • Installed, configured, and troubleshot Microsoft Office applications and productivity tools. • Configured and supported corporate email systems. • Implemented and supported VPN connections for secure remote access. • Managed Microsoft 365 and Windows licensing administration. • Provided Level 1 (N1) support assistance and internal user support via remote access, chat, and email.
- Resolução de problemas em Sistemas Operacionais Windows, Software e rede doméstica; - Instalação de Sistemas Operacionais, programas e impressoras; - Configuração modems, roteadores, Access Point e mapeamento de impressoras e pastas em rede; - Instalação, configuração e resolução de problemas de softwares de correio eletrônico; - Active Directory ( criação e exclusão de usuários, reset de senhas, liberação de acessos);