Redwood City, California, United States
Contact: [email protected] Github: https://github.com/s3nu Website: https://anahitsarao.com I enjoy working on innovative technologies that offer opportunities for me to develop my skills and make a meaningful impact.
• Led efforts to provide high-level and intrinsic value to external clients and internal teams, enabling team members to adapt and serve as SREs, Solutions Engineers, ISO & SOC Auditors, and Development Support Engineers based on evolving needs and priorities. Played a key role as team lead and senior member, significantly influencing bug filing, outage resolutions, product and environment reliability, support conversations, and tooling enhancements internally and externally. • Elevated support velocity while deepening our knowledge to create more reliable systems. • Developed and led the automation projects, serving as lead developer, architect, and project manager, demonstrating leadership and technical acumen. • Implemented automation features, enhancing team productivity and freeing time for more impactful projects. For the 2023 audit, the audit time for the product and development organization was reduced from 820 to 72 person-hours. • Designed and implemented multiple initiatives to improve efficiency and streamline incidents and outages. Led by example, tackling the most challenging tasks and being available as an escalation route for junior team members to drive team success. • Consolidated and redefined responsibilities to reduce out-of-scope tasks, significantly optimizing team roles and workflows. This initiative has lightened the team's workload and allowed them to focus on more strategic tasks.
• Built and led a dynamic six-person team focused on support, reliability, and development, enhancing both external client and internal team value across all devops, support, and development realms. • Spearheaded significant improvements to the Orka cloud product, emphasizing support and product enhancements. Fostered growth and excellence among our core members, driving innovation in our product space. • Successfully managed product launches while disseminating knowledge across all MacStadium organizations. • Played a pivotal role in information and decision management, streamlining downstream and upstream communication. • SRE-based resolutions during outages and incidents, attending 99% of all outages related to Orka Cloud products. • Collaborated on the first non-Orka cloud project, providing direction and coverage to multiple products and teams.
• End-to-end support for cloud applications, infrastructure, and client environments. • Post sales support and solutions for all clients. • Managed and supported all Internal and external Kubernetes environments for MacStadim. • Continuously created and refined processes, tracked information and improved the team's overall performance under one roof using tools like Confluence, Jira, Github, and Code. • Actively communicated and addressed issues related to our internal systems and scalability concerns over the past year. • Provided real-time feedback to new products and management on client relations, future strategies, and daily operations, contributing to a broad scope of work and enhancing team collaboration. •Delivered exceptional support and solutions to top clients, ensuring client satisfaction and happiness.
I worked with the Chief Information Officer on various internal matters.
• Responsible for technical support and solutions of exemplary POC applications to secure numerous customer accounts, by utilizing reliable tech-driven development with internal teams. • Real-time troubleshooting and end-to-end testing at all stages of the development lifecycle. • Used MacOS and Linux for development and deployment automation.
Built and scaled a mid-size boutique coffee shop and coffee roaster.