Guadalajara, Mexico Metropolitan Area
- Participated in a DevOps automation project for a banking system focused on client account configuration requests. - Designed and implemented CI/CD pipelines in Jenkins to automate account setup and configuration workflows. - Developed Groovy scripts to handle dynamic pipeline logic and integrate deployment tasks. - Reduced manual workload by automating repetitive provisioning processes. - Improved operational efficiency and consistency in client onboarding procedures.
- Responsible of creating multiple VDI sites, both On-Prem (VMWare) and Cloud (AWS) technologies using Terraform (IaC) and CI/CD pipelines, provisioning clusters and virtual machines. - Support and resolution of issues related to the VDI environment including infrastructure and linux virtual desktop machines. - Use monitoring tools to identify, prevent and decrease unexpected events with business/client impact. - Applying quarterly RedHat patches to all the virtual infrastructure through automated process using SaltStack. - Identify vulnerabilities and perform hot patches using both Ansible automation or SaltStack automation.
Troubleshooting and resolution for T1-T2 issues in linux environments and windows. Incident management; creation, follow up, business impact, solution, root cause and create documentation to minimize impact in future related issues. Track the progress of an owned incident during its entire lifecycle to ensure that it is resolved within the agreed Service Level Agreement. Manage communication between issues implicated people and ticket owner to speed up its resolution and escalate to the appropriate management level when thresholds are violated.
• Services, applications, files and servers monitoring, using different banking tools to solve, avoid and prevent app issues. • Incidents follow up and Major Incident Management (MIM); report and research ongoing issues, business impact, solution and root cause to minimize impact in future related incidents. • Change Management; analyze possible impact on business due the MTP on applications as well as validate services through change´s life cycle. • Job Failures; track job alerts and identify the error which cause an interruption in business process to allow the job course.