Ana Carolina C.

Customer Success Associate | Client Support | Multilingual (EN/PT) | Remote

Fortaleza, Ceará, Brazil

About

Sou comunicadora, criadora de conteúdo e modelo internacional com experiência vivendo e trabalhando em diferentes países. Acredito que o crescimento pessoal acontece quando desenvolvemos clareza, disciplina e coragem para agir. Em meu canal no YouTube e nas redes sociais, compartilho reflexões sobre hábitos, desenvolvimento pessoal, viagens, comportamento humano e transformação de vida. Meu objetivo é criar conteúdos que inspirem pessoas a viver com mais intenção, propósito e autenticidade. Atualmente estou aprofundando meus estudos em comunicação, storytelling e criação de conteúdo digital.

Experience

  • Criadora de Conteúdo at Freelance
    Sep 2024 - Present · 1 yr 11 mos

  • Digital Media Analyst / Account Manager at MEZZ COMUNICAÇÃO
    Aug 2024 - Nov 2024 · 4 mos

    • Acted as the main point of contact for clients, managing communication and expectations • Coordinated projects between creative teams and clients • Organized timelines, deliverables, and approvals • Ensured smooth execution of campaigns and client satisfaction • Supported clients throughout the project lifecycle

  • Front Store Manager & Customer Experience Coordinator at My Market Deli
    Nov 2022 - Oct 2023 · 1 yr

    • Managed daily store operations and customer-facing activities • Supervised and supported staff to ensure excellent customer experience • Handled customer inquiries, issues, and feedback • Coordinated schedules, inventory support, and internal communication • Created marketing and social media content to support store growth

  • Marketing Manager at Fênix & Uniplastic (Family Business)
    Jun 2021 - Dec 2022 · 1 yr 7 mos

    • Managed internal marketing operations and workflows • Coordinated communication between marketing and sales teams • Organized campaigns, deadlines, and deliverables • Supported business operations through structured communication • Ensured consistency in brand messaging and processes

  • Digital Media Analyst (intern) at iDigital Strategy
    Oct 2015 - Feb 2016 · 5 mos

    • Managed digital content and online communities for multiple clients • Supported client campaigns through research and reporting • Communicated performance insights clearly to stakeholders • Worked in a multicultural, English-speaking environment