Greater Toronto Area, Canada
Senior Customer Success leader supporting enterprise organizations adopting complex SaaS platforms and sustainability intelligence solutions. I work with multinational companies across technology, aerospace, energy, logistics, and manufacturing to translate platform insights into operational decision-making. My focus is helping organizations move from data visibility to real adoption—aligning global stakeholders, enabling change management, and ensuring long-term platform value. My background is somewhat unusual for Customer Success: before moving into SaaS, I spent a decade in global product development and manufacturing environments. That operational experience allows me to connect platform capabilities with real-world business processes. Areas of focus include: • Enterprise SaaS adoption and onboarding • Strategic account engagement • Sustainability intelligence and supply chain transparency • Cross-regional program coordination • Product and customer feedback integration I’m particularly interested in the intersection of enterprise SaaS, operational transformation, and sustainability data.
Assisted the Innovation, Culinary and Development teams with preparation and application work in a range of product categories: new technologies, coatings, bakery items, liquids, marinades, flavours etc. Worked with the innovation team in development, analysis, application and evaluation of creative technologies and products.