Portugal
Smart Consulting is an 100% Portuguese tech consultancy company, focused mainly on IT and Telecommunications. Created in 2010, today, we count on more than 300 focused, experienced, and trustable professionals who develop and enrich projects in Portugal and all around the world. That’s the Smart way to do IT! As a Business Manager my key responsabilities are: Directly managing a team of consultants and their careers. Managing a internal team, training and advising other business managers. Conducting onboarding projects and training needs assessments. Developing new accounts by prospecting the IT market. Preparing and presenting employment contracts and the financial proposals. Scheduling, preparing and processing employee performance evaluation. Recruiting and selecting technological profiles. Managing relations with clients and Smart Consulting. Created, managed, and executed business plan and communicated company vision and objectives to motivate teams. Communicated with customers and vendors positively with particular attention to problem resolution.
Recruitment and selection of new consultants. Screen incoming resumes and application forms. Provide shortlists of qualified candidates to Business Managers. Interviewed candidates using different interview methods and approaches. Sourced and selected applicants for technical positions within company. Wrote and posted technical job descriptions.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Managed online booking inquiries. Suggested various packages and amenities to guests. Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval. Researched, analyzed, and projected market data for potential markets.