Kansas City Metropolitan Area
I’m a communications specialist supporting Operations, focused on creating clear, accessible content that improves the user experience for families and providers in a high‑volume grant program. As the communications lead for program content within Operations, I specialize in user‑centered communications including plain‑language guidance, UX microcopy, and editorial governance that reduce confusion, maintain consistency, and enhance the experience of every stakeholder we serve. Program Communications · Plain‑Language Writing · Web/Portal Content · UX Microcopy · Accessibility · Editorial Governance · Copyediting · User Guides · FAQs · Stakeholder Communication · WordPress · Jira · Microsoft Dynamics · Wizehive · CMS
Lead program communications within Operations, creating clear, accessible content across website, portal, and email to improve user experience. Write and edit step-by-step guides, FAQs, and system instructions using plain-language and accessibility standards. Review and approve biweekly website/portal content updates through Jira. Maintain the Approved Language & Response Guide used across Operations. Collaborate with developers and leadership on UX microcopy and user-flow improvements informed by tracked user pain points. Contribute to the website accessibility & content committee to support inclusive, user‑centered content. Prepare executive and board meeting materials, including monthly minutes. Editorial lead for UHCCF’s forthcoming joke book (Little Book, Big Laughs: A Joke for Every Day of the Year), currently awaiting copyright approval. Led concept development, contributor coordination, editing, proofreading, and production preparation.
Support attorneys at a civil litigation firm specializing in employment law and veterans’ disability benefits. Draft, review, and edit legal documents and marketing materials for proper grammar, spelling, and punctuation. Manage complex caseload of 130+ veterans and 30+ civil clients. Correspond with clients, opposing counsel, and court personnel. Evaluate prospective cases. File pleadings using CM/EMF system. Maintain firm calendars, databases, and file management systems.
Founded wedding florist and event coordination business and achieved consistent growth with careful planning and execution of business development initiatives. Managed all aspects of the business including marketing, customer service, pricing, contracts, vendor management, website and social media, and financial management. Created financial plans and budgets to optimize resources, track expenses, and ensure profitability. Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Reduced risk exposure by proofreading and performing due-diligence checks on 40+ monthly real estate transaction contracts and supplements, proactively identifying and addressing potential compliance issues. Collaborated with cross-functional teams to ensure understanding of contract requirements. Stayed current with industry trends and regulatory updates, incorporating changes into audit methodologies as needed.