Greater Melbourne Area
I have extensive experience creating digital products, services, and brands that play meaningful roles in people's lives. I enjoy complex projects that have many moving parts. I create empowered teams that have fun and value hard work. I lead design projects focused on vision, strategy, and roadmap definition with the goal of bringing new features from zero to one. I have a strong track record of helping organisations maximise their potential and impact through design. Skills: Design Leadership, Product Design, Research & discovery, Vision & Strategy Development, Service Design, Communication Design, Design Systems, Storytelling & Presentations, Facilitation, Brand strategy & identity, Community-building, and Teaching.
Lead a global design team across transaction banking and business lending at NAB, helping business customers manage their money, get paid and access the capital they need to grow.
Led a global team of product designers, service designers and researchers focused on transaction banking and payments, designing the platforms business customers rely on to get paid, manage money and run their day-to-day.
Established and led Bunnings' Innovation Lab product design and research practice, delivering impact across customer and team member experiences. Key outcomes include the consumer app (2M downloads, $2.6M MRR), trade sales growth (PowerPass: $51M → $231M/year), and workforce productivity ($7.5M annual cost saving).
The mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.
Teaching 4th year marketing students how to use design thinking to come up with an innovative idea to solve a business problem / opportunity and argumentation theory to present a compelling argument on why it will work.
LUMA Institute equips people to accelerate innovation. As a certified instructor, I ran 2-day workshops with 20+pp to help them be more creative, collaborative, and human-centered.