Des Moines Metropolitan Area
I am an energetic driven individual with over 15 years of management experience. My strengths include operational excellence, hiring and developing a talented team, and superior customer service results.
Senior operations leader known for building high-performing, people-first organizations that consistently deliver top-tier results. I specialize in scaling performance through trust, accountability, and data-driven execution—developing leaders, strengthening culture, and driving measurable improvements in cost, quality, and customer experience. Passionate about creating environments where teams thrive and business outcomes follow.
I have the best job on this planet. I get to help make people smile. My goal each and every day is to make our customers have the most incredible experience on their journey of creating the smile they always dreamed about.
After my father had a heart attack and stroke, I took time off of my career to help take care of him and also my daughter. During these past few years I have participated in many volunteer and outreach programs through the school and the community, including developing the Giving Heart Challenge which inspires random acts of kindness to others. Now that my daughter is in kindergarten I’m ready to find a career in which I can use my management skills to provide success in an organization and develop a team of talented individuals.
I was recruited by Best Buy and was hired in as a stacked manager for the Des Moines market. My focuses included creating a great sales culture, recruiting, training, and developing a sales team, and improving the overall customer service experience. In the short time that I was there I was able to achieve great results including improving our overall NPS score from a 56 to 92%. We also achieved 110% over sales our sales goal.
In my 7 years with Target I ran 3 stores ranging in volume from $20 million to $46 million. Some of my top accomplishments there include promoting several individuals into leadership positions, obtaining some of the top group results for both operational and customer service scores, and having a 97% upward feedback on my leadership style from my team.