Capitol Heights, Maryland, United States
Create a welcoming atmosphere for 100+ customers, managing both online and in person orders to ensure dining satisfaction and increase customer loyalty Manage customer altercation and delegate tasks between four staff members to ensure the completion of customer orders and routine maintenance of daily operations Perform inventory control and cash counts at the end of each shift, reporting to higher management items needed and daily sales numbers
Research and understand current events in higher education using national news outlets and university publications to provide insights to Office of Communications & Public Affairs Compiled and delivered weekly reports summarizing major trends to inform stakeholders Analyzed higher education themes across U.S colleges and universities to identify key developments
Managed front desk operations by answering and directing phone calls to appropriate representatives for seamless communications between representatives and constituents Facilitated large scale company events such as fundraisers, brunches, and meetings for 30+ attendees by preparing event spaces and coordinating logistics Utilized Excel to organize potential new hire information to allow for easy access and management supporting the Human Resources team