Kent, Washington, United States
People manager obsessed in developing and mentoring highly successful teams in a dynamic and fun environment. Experienced in evangelizing continuous delivery, driving prioritization, collaboration, strong cross-org communication for high impact customer experience initiatives, using Agile and ITIL methodologies. Highly adept using KPIs for daily and long-term decisions resulting in visibility, high performing, resilient, observable, and maintainable services. Responsible for end-to-end delivery of multiple complex software and hardware projects to align with strategic vision, delight customers and aid in operational excellence. Key areas of expertise include: -Team Management and Mentorship - Enterprise Infrastructure Support - Troubleshooting - Agile Methodologies - Cross-functional Team Building - Project Management - Customer Relation Experience - Process Improvement - Budget Forecasts and Management, Vendor Management Women's Leadership Group Cohort Leader, member of Toastmasters, Change Champion Lead and Chief Morale Officer.