Fredericksburg, Virginia, United States
I have had over over four years of retail experience. I recently discovered how much I enjoyed organizing when I was placed in the beauty stockrooms for Nordstrom and did well keeping things in order. it was a pleasure to have been a big help to the cosmetic department to keep their stockrooms maintained. I also have cherished my experience working for forever 21 with a lot of customer service and team building skills as I learned to work with many people in a diverse environment and grew with them. I used to be called the machine from the sub director at Zara when I became a powerful multitasker between doing go backs, helping with replenishment, and helping customers. In the beginning I was punctual, very quick, efficient, and a hardworking person. I recieved a promotion in a short period of time and lost it when I had to face a disability I was diagnosed with in 2018. I am still capable of working and would still want to be a proud taxpayer. My skills are still useful. I hope this doesn't keep me from finding a company I would love to grow and develop with.
Delivers excellent customer service for up to 100 customers per shift. Creates attractive displays resulting in increased sales. Recognized as Credit Card Champion for getting the greatest number of new credit card applications. Contributed to 37% increase in monthly sales in April 2021. Operates a multi-line telephone and cash register. Conducts merchandise inventory; organizes merchandise in the store to enhance customer experience. Helps exceed sales targets and shrinkage goals by reducing fraudulent returns. Assists managers in writing reports and explaining complex situations clearly.
Mastered a wide variety of tasks in numerous departments during peak season with minimal supervision. Assisted customers with a variety of transactions and delivered a seamless and friendly experience. Defused tense customer situations and provided resolution in a timely and effective manner. Reorganized stock room to increase efficiency and cleanliness. Inspired trust, teamwork, and positive team relationships.
Maintained all women’s departments while multi-tasking and completing additional responsibilities. Organized clothes to distribute them into the correct sections. Demonstrated and drove brand awareness that attracted new customers. Educated customers about products.
Trained new associates so they would thrive in their first 90 days. Handled inventory, markdowns, shipment, visual merchandising, and organization of products. Operated a register and multi-line telephone. Contributed to increasing sales goals of 24k on weekends, and beating last year’s goal.
Provided outstanding service for a designer swimwear boutique by proactively engaging with customers to assist with swimsuit and product selection. Filed and maintained important documents. Increased sales with a 5.0 ADS by handling multiple customers at once. Implemented a sales strategy to meet our goals by discussing advertisements with a colleague. Communicated with colleagues and corporate to ensure work productivity.