Bracknell, England, United Kingdom
With over eight years in the Employee Assistance Program (EAP) sector, I specialise in account management, customer retention, and sales. As an EAP Account Manager at Enlighten Ltd, I oversee a wide client base, ensuring tailored solutions that align with their business objectives. My role emphasises collaboration, enabling positive client outcomes and fostering long-term loyalty. At Enlighten Ltd, I manage contract renewals, identify upselling opportunities, and maintain seamless client communication. By leveraging advanced sales and account management skills, I ensure operational excellence while strengthening client relationships. I am committed to delivering exceptional service that enhances workplace well-being and organisational performance.
Managing a large BoB ensuring all clients feel supported and receive a high level of customer service. Renewing contracts as well as exploring new opportunities with prospects. Upselling where possible and ensuring our clients have the best fit for their business needs. Producing invoices and ensuring payments are made within the confirmed payment terms.