Santiago de los Caballeros, Santiago, Dominican Republic
I am a well-experienced bilingual customer service operator with more than 10 years of experience. Team player, driven, fast learner, and reliable individual. My objectives are to answer customer questions quickly and effectively, resolve issues encountered with empathy and care, nurture relationships, and improve brand credibility.
• Built strong vendor relationships to optimize sourcing and pricing. •Specialized in quoting and sourcing corrugated packaging based on strength, flute type, material, and use. • Handled RFQS, created new items, and processed purchase and sales orders accurately. • Ensured POs aligned with customer needs. • Proficient in AccountMate, Salesforce, Outlook and 3CX to streamline procurement and communication.
• Provided exceptional customer support, ensuring a positive experience for shoppers by addressing inquiries, resolving issues, and assisting with product recommendations. Maintained a deep understanding of O Positiv’s wellness products to offer personalized assistance and improve customer satisfaction. • Handled customer inquiries via email, chat, and phone, delivering prompt and empathetic solutions. • Assisted with order management, returns, and subscription services to enhance the overall customer journey. • Collaborated with internal teams to relay customer feedback, contributing to product and service improvements. • Maintained a high level of professionalism and brand knowledge to build trust and loyalty among customers.